Customer Relationship Co-ordinator - Stanley, United Kingdom - Chemtech Environmental Limited

Chemtech Environmental Limited

Verified Company

Stanley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PACKAGE:
£25,000 per annum pro rata + commission, 25 days annual leave (+ stats), contributory pension scheme, Company life insurance and employee assistance programme (EAP)

HOURS: 37.5 hours per week.

DURATION:
Permanent position

CLOSING DATE: 6 April 2023

DESCRIPTION:
We're filthy and we're proud of it.

About Chemtech Environmental:
Our purpose-designed lab tests muck and water. We do it really well - to nationally accredited standards. There are other labs who offer testing, but we're fast, accurate and reliable and we guarantee our turnaround times.

We've got lots of work, and that's where you come in as our Customer Relationship Co-ordinator within our sales team.

Responsibilities of the role:

Play an integral part in generating new sales that will turn into longlasting relationships
Prepare, maintain and update customer quotations
Acquire a thorough understanding of key customer needs and requirements
Ensure a smooth transition/onboarding for new customers
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Taking / making phone calls from / to customers and troubleshooting
Maintain accurate records, including customer contact records
To develop trust relationships with top customers to ensure they don't turn to the competition
Ensure the correct testing and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Escalate customer grievances to the Commercial Director when a satisfactory solution cannot be provided in a timely manner thereby risking the relationship
Generate responses to Customer Satisfaction Surveys and feed into the Trustpilot review generation activities
Ensure quotations and General Agreements are reviewed and renewed in a timely manner
Continuously improve performance through feedback in line with appraisals and individual development plans
Work collaboratively with all departments within the business to build relationships across functions

Requirements of a Customer Relationship Co-ordinator:

Able to identify needs and requirements to promote Chemtech solutions to meet customer needs
Ability to work independently using good judgement, and as a team player
Resourceful, reliable and selfmotivated
Strong work ethic
Excellent communication skills including verbal and listening
Focused attention to detail
Adept at time management and able to work with deadlines
Flexible, accommodating and positive approach
Quicklearner in order to become technically conversant with the analysis undertaken by Chemtech

Having spent a minimum of 3 years in a comparable role you will have honed your sales and customer service skills.

You will be able to identify areas for growth and improvement and you will have demonstrable experience in building strong relationships with strategic customers.

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits: