Customer Service Representative - Birmingham, United Kingdom - Channel Partners Group
Description
We are hiring a Customer Service Representative to manage customer queries and drive sales targets. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated.Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Proven experience as a Customer Sales Executive or in a similar role.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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