Housing Solutions Officer - Barry, United Kingdom - Vale of Glamorgan Council

Vale of Glamorgan Council

Verified Company

Barry, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

The Housing Solutions Service:

This post is situated within the Housing Solutions Team, and the main purpose is to contribute fully to the delivery of all services in relation to statutory homelessness services, homelessness prevention and housing advice.

About the role

Pay Details:
Grade 5, SCP £22,777 - £24,496 p.a.

Hours of Work /
Working Pattern: 37 hours per week - Monday to Friday

Main Place of Work:
Home working/Civic Office, Barry and other locations in the Vale of Glamorgan as required to undertake the post

Permanent role

Description:

You will be required to develop personal housing plans to help keep applicants in their existing homes or help them find alternative accommodation options.

The role involves carrying out enquiries to establish the housing duties owed to customer.

This will involve negotiating with landlords, helping applicants find alternative housing options, identifying support needs and putting practical measures in place to find solutions for customers who are homeless or threatened with homelessness.

About you

You will need:

Experience of working with people in a customer focussed environment
Working within a pressurised environment
Experience of record keeping and office systems
Experience of working with vulnerable clients
Sound knowledge of Housing Act, Homelessness legislation and landlord and tenant law
Sound knowledge of the Welfare Reform Agenda
An ability to communicate clearly and effectively with a range of service users
Ability to remain calm under pressure and to deal with people who may be angry and frustrated in a way in which are both sympathetic but firm

Additional information

For further Information, contact:
Ian Jones

Housing Solutions Manager, Housing Services

Please see attached job description / person specification for further information.

Job Reference:
EHS00434