Home Care Supervisor - Torquay, United Kingdom - Care Plus Healthcare

Description

Reports to:
Registered Manager/Deputy Manager

Purpose of role

To support customers with all aspects of their day-to-day living, so they can enjoy the best possible quality of life.

Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills, and a calm and caring manner are essential for this important role in our company.

To oversee and monitor care workers in their roles, providing 1-to-1 support where applicable to do so. To cover planned & unplanned absence including annual leave and sickness.


Key Responsibility
Safely provide compassionate care and support that is person centred on the individual needs and wishes of each customer. Respect customers' choices and promote their dignity at all times.

Provide ongoing support for HCA's, acting as a role model to develop a standard of care within the organisation.

The standard of care will be predetermined by the needs of the individuals being cared for and supported as well as the required outcomes of the local authority, CQC guidelines, legislation and the instruction of the registered manager.

Care supervisors are expected to report directly to the Registered manager & deputy manager with any concerns or issues they may have discovered within their line of duty.

Care supervisors will undertake 'on-call' duties on a rota basis. To provide On-call assistance whilst on duty, to carers with a tier 1 and tier 2 escalation protocol. All safeguarding and emergencies will go through to management team.


Duties

Care and support
Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of needs.

Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis.

Help them make their own decisions and to be as independent as possible.

Follow instructions in the care and support plan which has been agreed with each customer


This may include:

• All aspects of personal care
• Showering and bathing
• Dressing and grooming
• Toileting and continence care
• Teeth and dentures
• Taking medicines
• Encouraging, reminding; assisting and giving medicines
• Ordering and collecting prescriptions
• Returning unwanted medicines to the pharmacy for safe disposal
• Eating and drinking
• Helping the customer to plan what to eat and drink
• Gentle encouragement and help to eat and drink well
• Shopping, preparing and serving food and drinks
• Clearing the table, washing up and keeping the kitchen area clean and tidy;
• Agreeing with the customer how to store food safely and dispose of out of date produce
• Safely using aids and personal equipment in a manner that respects the dignity of customers. For example
• Standing and walking frames
• Wheelchairs, manual and electric hoists
• Sliding sheets and moving boards
• Hearing aids and other physical aids
• Housework
• Washing floors, vacuuming and sweeping
• Laundry and ironing, making beds and changing the linen
• Dusting and general tidying
• Social and physical activities or mental stimulation such as
• Answering the door and greeting visitors
• Answering emergency bells and the telephone
• Taking a customer out shopping, to see their friends or to other activities
• Hobbies and recreations such as reading, photo albums, games, etc
• Supporting a customer through temporary and terminal illness, including
• End of life care
• Hospital appointments
• Liaising with community health support and families

Staff

• Where possible, monitor the services being delivered whilst on duty.
• Respond to emergencies and provide guidance and support to care workers.
• Carry out 'spot checks' on services when required to do so.
• Carry out medication audits, reporting findings to the Registered Manager.
• Source or provide cover where possible, when staff are off sick and/or unable to provide a service.
• Ensure that you work closely with the Registered manager to keep them fully up to date on the work being carried out in the community.
• Ensure that you speak with the Registered manager before actioning any responses to issues or findings in the community.

Recording and reporting

• Record and report all relevant customer information including.
• The care and support that you provide and assistance with medicines.
• Changes to a customer's condition or other concerns
• Faulty equipment or hazards in the home
• Response to emergencies, accidents, and incidents
• Safeguarding matters
• Contact with families or carers and other professionals.
• Keep all information about customers and their families secure and confidential.
• Record any work you carry out with staff and ensure that the registered manager has been informed.

Work well as part of the Care Plus Devon Care team

• Follow Care Plus Devon procedures and guidance at all times
• Take part in sta