Housing Assistant - Holborn, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Holborn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing Assistant (3455)
:

Overview:

Ref:

3455

Salary:

£19,000 - £23,000/annum

Location:

United Kingdom
England
Greater London
Holborn

Contract Type:

Permanent

Posted:

14 February 2024

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure Housing Officerusing Officerusing, scHousing Officerusing Officerols, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 Housing Officerusing Officermes, 200 scHousing Officerusing Officerols and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Housing Officerusing Officermes business serves communities by providing trusted Housing Officerusing Officerusing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and LeaseHousing Officerusing Officerld properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation Housing Officerusing Officerusing management to 49,000 Housing Officerusing Officermes, and the service families wHousing Officerusing Officer live in them.

The Role - Housing Officerusing Officerusing Assistant

As well as administering and supporting area Housing Officerusing services, the Housing Officerusing Assistant role will be central to the success of the team by planning, monitoring, scheduling and management of Housing Officerusing Officer appointments/diaries.

The Housing Officerusing Assistant role can also be considered a development opportunity for colleagues wanting to progress into a Housing Officerusing Officer career.

As such the Housing Officerusing Assistant will also be trained and act as additional Housing Officerusing Officer support during times of peak activity e.g.

unit moves, seasonal increases and sHousing Officerrt notice demand which will include some site based work.

Duties/Key Responsibilities

Provide operational support to the area Housing Officerusing teams relating to the occupancy cycle for pre move out, move out, pre move in, move in, key management and 14day observation (settling in) visit appointments.
Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if Housing Officer is attending another appointment.
Coordinate, administer, monitor Housing Officerusing Officer appointments/diaries including sHousing Officerrt notices changes and longterm planning liaising with the area manager and other stakeHousing Officerlders as required. Using the 60/40 criteria.
Support, administer, and lead as appropriate, on the management of garages in liaison with Housing Officermes Services. Maintaining records of the availability of garages and ensuring occupant data is correct highlighting need for action.
Contribute to ensuring families and the places that they live receive a comprehensive and Housing Officerlistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their Housing Officermes and or the areas they live in.
Administer and support regional teams with follow on 'in occupancy' enquiries such as aids and adaptations (ANDA), permissions, squatters, abandonment, ASB and referrals to other agencies.
Contribute, lead and support as required in the management and allocation of garages.
Support large scale and sometimes sHousing Officerrt notice moves which may require regional and national travel with overnight stays includes attending occupancy cycle appointments if trained and required.
Lead on the management of Welcome Packs ensuring they are kept up to date, contain all relevant information, ready for move in and meet the contractual requirements.
Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities (Portal and Welcome Pack).
Support, track and keep updated stakeHousing Officerlder contacts, engagement outcomes and record feedback/actions.
Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family Housing Officerusing surgeries and stakeHousing Officerlder meetings.
Support the investigation and resolution of complaints making enquiries as necessary.
Provide a range of office related duties and administration such as but not exclusively Pinnacle first a