Service Team Leader - Norwich, United Kingdom - Auto Skills UK

Auto Skills UK

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SERVICE TEAM LEADER
Basic Salary - £25,000 + Bonus (33,000 OTE)

Working Hours - 42 Hours - Monday - Friday 8:00 - 18:00 Alternative Saturdays - 9:00 -13:00
Location - Norwich

Our client is looking for a customer service professional within the motor industry to join their successful team as Service Team Leader.

The Service Team Leader will have a major part to play in achieving success by providing a professional service to allservice customers and colleagues.

Responsibilities of a Service Team Leader

Provide exceptional customer service skills and lead by example.

- communicate service and repair work to customers

Meet targets set by up selling additional products.
Maximise service department profitability ensuring customer awareness of all available workshop services
Provide the highest level of customer care and satisfaction.

Skills and Qualifications of a Service Team Leader

3 Years in Service Department in Dealerships.
Confident use of Dealer Management Systems (Kerridge).
Knowledge to help team members to move forward.
Initiative to think on your feet when met with difficult situations.
Good listening skills and a commitment to deliver a firstclass customer service.
Selfmotivated, career driven and must have ambition to hit targets.
Exceptional personal appearance. Good

We would be grateful if you could send us an up to date CV and we can organise a brief discussion prior to submitting your CV to the client.