Senior Collections - London, United Kingdom - IQ Talent Solutions

IQ Talent Solutions
IQ Talent Solutions
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

InterQuest are delighted to be working with one of the largest retail banks to help support with the recruitment of a Senior Manager Financial Support.


This is a critical role to deliver the company's main purpose and leading the collections systems team and driving collections and recoveries operational and portfolio performance.


  • A strong understanding of the collections and recoveries industry is important along with the drive to continuously aspire to improve collections effectiveness, efficiency, and customer experience.
  • You will lead a team of senior analysts accountable for four core systems managing customers in financial difficulty as well as performance insight analysts continuously exploring opportunities to improve colleague and customer experience to enable performanceimprovement.
  • Key relationships will be built across the company with Credit Risk, Data and Technology teams.
  • The role is at the heart of the company delivery plans for 2023 and will report into the Financial Support Director and be part of a high performing team

What you'll need today
To make sure you're set up for success you'll already have these skills and experience:

  • Experience of working with customers in financial difficulty
  • Ability to think strategically
  • Strong project management skills
  • Strong communication skills, both written and oral
  • Previous Collections Strategy experience
  • Proven stakeholder management experience
  • Knowledge of FCA and legal requirements related to consumer finance
  • Previous analytics experience, highly numerate
Get in touch for more details
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