Receptionist - Poole, United Kingdom - Rosemary Medical Centre

Rosemary Medical Centre

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

ROSEMARY MEDICAL CENTRE

JOB TITLE:

RECEPTIONIST

REPORTS TO:
RECEPTION MANAGER/DEPUTY PRACTICE MANAGER

HOURS:

Job summary:

Receive, assist, and direct patients in accessing the appropriate service, information or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Reception Responsibilities

To have a thorough knowledge of all practice policies and procedures.
To work in accordance to written processes and protocols.
To be flexible and be able to cover all reception duties as necessary.
To follow opening and closing procedures for the surgery.
Receiving, assisting, and directing patients, via phone, Econsults and in person, to the most appropriate care pathway.
Directing patients to the check in screen, or assisting them to check, in on arrival.
Dealing with queries about services, and clinics run by the Practice, requests for test results and other information, according to the current procedures.
Processing appointment requests for on the day and future appointments from patients by telephone, Econsults and in person. Including home visit requests.
Consulting with members of practice team, and where appropriate liaising with other NHS departments and agencies.
Entering patient / clinical data onto our computer systems as per protocols.
Handing completed prescriptions, MD3's and other sensitive information to patients ensuring data protection is adhered to (i.e. checking names DOB and address).
Taking and relaying appropriate messages to all members of the Primary Healthcare Team (Doctors, Nurses, Managers etc.).
Contacting patients via phone or messaging, on behalf of the Doctors and Nurses, as requested.
Collecting fees for nonNHS services on behalf of the Doctors and issuing a receipt.
Electronic scanning of correspondence and photocopy.
Adhering to all practice policies and procedures for Information Governance and Safeguarding.
Process patients' changes of address computer data and medical records (have knowledge of practice area).
Process repeats prescription requests in accordance with practice guidelines.

Other Tasks

Clear rooms after surgeries.
Registrations of new patients computer data entry and medical records.
Record patient deaths following correct protocol.
Ensure building security have thorough knowledge of doors/windows/alarm.
Undertake fire marshal duties, for downstairs only.
Undertake any other reasonable requested from managers.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Communication:

The post-holder should Recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise people's needs for alternative methods of communication and respond accordingly.

Job Type:
Part-time

Expected hours:
per week

Benefits: