Operations Administrator - Tunbridge Wells, United Kingdom - Handelsbanken Wealth & Asset Management

Description

Handelsbanken Wealth & Asset Management is a wholly-owned subsidiary of the Handelsbanken Group and is responsible for all wealth and investment management activities of the Group in the UK.

Founded in Sweden, Handelsbanken is one of the world's strongestbanks and offers local relationship banking, advice and investment management to personal and corporate customers through its fast-growing network across the UK.

For over 30 years we have been relied on by our customers, including business leaders and sophisticatedfinancial professionals, to advise them and to manage their wealth.

We focus on one objective - customer satisfaction - since a satisfied customer will be happy to both return and to recommend us.

This is an opportunity to join a successful and fast-growing national organisation with the added benefit of being part of a significant multinational group.

Handelsbanken Group are deeply committed to embedding good equality and diversity practice into all of our activities so that Handelsbanken Wealth & Asset Management is an inclusive, welcoming and inspiring place to work, regardless of age, disability, pregnancyand/or parental status, ethnicity, religion, sex, gender reassignment or sexual orientation.

Our Role

This is a well-established area based in our Tunbridge Wells office and a role that has evolved during the last 2 years as we define the tasks we undertake which are relevant and add value to the business in line with audit requirements.

Further developmentand enhancement is essential, with the team questioning and asking 'why' we do each task, to enable us to scale up the business.

Additionally automation in some areas will be required to assist growth.

The team have taken on control features from within the department and this is an area which will be developed further during the year.

The team act as a second line of defence to our Settlements & Cash/Custody teams within the overall Operations department, carrying out daily checks and reconciliations for the provision and maintenance of good administrative order as well as the preventionof CASS breaches and exceptions.

There are many opportunities to be involved in short and long term projects within the department and business to help us streamline processes and aid growth.

Main Responsibilities

• Conduct all CASS related stock and cash reconciliations in accordance with FCA CASS regulations and internal Service Level Agreements (SLAs) including monthly CMAR reporting.
• Daily exception management, ensuring any discrepancies are

- clearly documented and evidenced for audit purposes
- tracked and resolved in a timely manner in line with SLA (same day where possible)
- evidenced to resolution (updated if not cleared same day)

• Monthly reconciliations for external holdings / custodians
• Problem solving skills / initiative to identify and evidence discrepancies in reconciliations.
• Perform intraday control checks.
• Control and coordination of procedural updates ensure up to date at all times
• Flexible approach to tasks undertaken, which are rotated within the team to ensure full coverage of tasks during holiday and absentee periods.
• Independent 4 eye check of key reconciliations as required, to reduce errors, ensure consistency and good administrative order.
• Control function tasks weekly monthly and quarterly monitoring data held within our systems is correct, regular production of reports and monthly management information as required.
• User access administration for external providers relevant to Operations Department creation / amend / deletion of users.
• Maintenance of external Mandates and Trust Administration Letters.
• Maintenance and creation of formal procedures for the tasks undertaken, which must be reviewed at least annually
• Develop knowledge and competence in other areas of the department to understand the end to end process, how it all fits together and with a view of potentially providing cover and support as and when required in line with 'one department' ethos.
• Enhance understanding of the endtoend processes to help refine and streamline our tasks which will allow scalability.

Person Specification

• Is businessoriented and focussed on the customer.
• Takes a longterm approach.
• Has the courage to make decisions and question existing procedures.
• Is innovative, proactive with a positive mental attitude.
• Takes responsibility for his/her own development and actions.
• Complete the required annual elearning in a timely manner and additional learning as you feel appropriate to the role.
• Has high ethical and moral standards.
• Maintenance of good administrative order.
• Collaborates with others to achieve joint goals towards the business plan
• Contributes to the development of operations and colleagues

Experience

• Experience is not required as full training will be provided. However, an interest in a career within financial services is essential.