Income Recovery Officers - Sandwell, United Kingdom - RSR Justice

RSR Justice

Verified Company

Sandwell, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RSR Justice are currently recruiting on behalf of our client based in Sandwell for Income Recovery Officers.

You will join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

This is a full time, temporary role, initially until end of December 2023, and offers a rate of pay of £14.17.

Option for hybrid working is available.

Main Duties:

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants.
A key objective is to combine the effective recovery of arrears with the provision of a highquality customerfocused advice, assistance and support service.
You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

Essential Requirements:

Income experience is essential.
Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment
Excellent negotiation and communication skills
Excellent customer service skills
Ability to work with mínimal supervision
A desire to help customers to sustain their tenancies
Highly organised and understand the importance of attention to detail
A good working knowledge of arrears management procedures and processes
Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
A good working knowledge of Universal Credit

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed
Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.