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- Manage client onboarding and post-onboarding activities
- Work closely with the senior team and sales function on commercial conversations, such as contract renewals and account growth
- Monitor platform usage, performance, and storytelling to turn data into actionable insights
- Previous experience in customer success within the SaaS industry
- Familiarity with fast-paced, scaling SaaS businesses
- Strong data analysis skills and ability to tell compelling stories
- Self-motivated and able to work independently
- Desire to learn and improve, with no ego
- Experience working with globally recognised brands at head office level
- Proficiency in Customer Success Platforms like Planhat, Gainsight, or Churnzero
- Experience collaborating with marketing, brand, or digital content decision-makers
- A base salary up to £50k, plus a 20% bonus
- Hybrid working arrangement, with 1-2 days per week in Brighton
- Healthcare and dental care benefits
- 28 days annual leave, plus bank holidays
Customer Success Manager - Brighton - ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
3 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About the Company
The company is an innovative ecom-tech solution that collaborates with globally recognised brands across various industries, including retail, ecommerce, and automotive.
Opportunity Overview
This role involves working closely with established clients, providing strategic support and ensuring the effective use of digital content platforms.
You will be responsible for managing a portfolio of approximately 15 accounts worth £700k - £900k in annual recurring revenue (ARR).
Key Responsibilities
Ideal Candidate Profile
We are seeking a customer success professional with experience in the SaaS space, who can effectively manage high-touch client relationships.
Compensation Package
We offer a competitive salary package, including:
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Customer Success Manager
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses- brighton
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Customer Success Manager
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses- Brighton
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Customer Success Manager
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