Managing Consultant - London, United Kingdom - Webhelp

Webhelp
Webhelp
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

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Location

  • London, United Kingdom***Job Title:Managing Consultant
  • Solution Design & Transformation

Job Description:

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future.

We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.


Our game-changers:

  • Challenge Conventions
  • Deliver outcomes unimagined
  • Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix.

A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces.

Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
LI-Remote

  • If you answer yes to the following questions we would love to talk to you
  • 1. Do you have a passion for transforming customer journeys?
  • Do you know and can you identify the different needs and wants of stakeholders across the customer experience value chain?
  • Are you energised by diagnosing customer problems and finding the right solutions to these?
  • Do you have a great track record in managing complex stakeholder groups and delivering projects involving digital solutions, using CX and/or process automation technologies?
  • Can you present complex concepts and ideas clearly?


Reporting to the Snr Director of Business Transformation (Strategy & Design) do you have desire to continually learn and develop new ways of delivering exceptional solutions for our clients.

As a Managing Consultant, you will be involved in both the initial solution design and subsequent delivery of technology projects, including the leadership and coaching of others, this could be other consultants, partners and contractors, across a range of clients operating in multiple sectors (e.g. retail, financial services, utilities, travel).


To give you an idea of how this role would look and feel, here are some of the things you could expect to do:

  • Design and regularly own and guide the delivery of technology-enabled solutions for our clients, across contact center and process automation products, solutions and services
  • Support sales and presales teams to develop and secure new client opportunities, and identify opportunities for sell on within existing client engagements
  • Assemble and guide multidisciplinary teams to deliver technology projects or workstreams, including the use of thirdparty resources and partners where necessary, ensuring strong commercial agreements are in place
  • Ensure exceptional standards of client satisfaction and advocacy on projects delivered, looking for and using feedback to actively and continually improve.

Our recent client successes include:


  • A new portal for a banking client,
  • Generative AI solutions for an investment company,
  • CX cloudbased contact platform implementation and optimisation for an insurer,
  • Social media management platform introduction for a delivery company.


Knowledge of the following, and a specialism within one or more, is therefore a requirement of the role: intelligent automation, AI, CCaaS and Salesforce.


You will also require the following:

  • Experience in using customer and business insights and taking new solutions from early shaping, through design and implementation and establishing them as effective BAU capabilities
  • Experience designing new (or transforming existing) customer journeys, identifying why, where and how technical solutions will create value
  • Experience working in a business or technical presales capacity, producing bid documentation and participating in bids
  • Experience of running projects to a range of governance frameworks, including Agileinfluenced approaches, always ensuring sound governance and the delivery of client/customer satisfaction
  • Fluency in se
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