Deputy Head of Service Delivery - Puddle Dock, United Kingdom - Southeastern Railway

Southeastern Railway

Verified Company

Puddle Dock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction
We are currently seeking a Deputy Head of Service Delivery to join our team based at our control centre in London on an initial 12 month secondment or fixed term contract (with potential to become permanent)

The post holder will be required to deliver the safe and reliable operation of the Southeastern train service by leading effective management processes in the Service Delivery team.

You will lead, manage and develop Southeastern employees within the Kent Integrated Control Centre and improve Southeastern operational performance and optimise passenger service by working with Network Rail and other parts of the rail industry.

Take a look at the video below to see what we achieved in 2023:

Thorough knowledge of Track Access Agreement (Schedule 8), the Network Rail Track Access Conditions, and Southeastern Franchise Plan conditions relating to Schedule 7 (Performance).
Thorough knowledge of Southeastern and Network Rail operational network, procedures, equipment, systems and train plans.
Thorough knowledge and experience of TRUST delay investigation and attribution.
Ability to write clear concise reports and produce good graphical display material.
Must have a proven success in meeting demanding budgetary targets, and ability to interpret financial statements.
Must have proven ability to lead and direct a large team.
Leadership skills and ability to motivate and empower others in order to reach organisational goals
Excellent interpersonal skills and the ability to communicate at all levels within the organisation.

About The Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team.

We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need.

These are:

We aim to be the best
We make the difference together
We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability.

Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here.

We proud to be a WORK180 Endorsed Employer for Women.

If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport's public sector owning group, 'DOHL.' DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

Package Description
Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a
generous salary, we offer an
comprehensive benefits package which includes;

A Contributory Final Salary Pension Scheme
Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
After a qualifying period, reduced rate travel on other train operators, including European services
Up to 25 days annual leave entitlement (plus bank holidays)
Private healthcare
Access to an array of discounts for retail and leisure products through our benefits scheme.
Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.