Networks & Customer Service Catchment Operator - Plympton, United Kingdom - South West Water

South West Water

Verified Company

Plympton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At

South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Would you like to use your hands-on experience and skills to join a progressive company?
We currently have a

Networks & Customer Service Catchment Operator position available for a motivated individual to join our team in

Plympton. Joining us on a full-time basis, you will receive a competitive salary of

£24,279 - £31,76- achieved by completing successive, successful reviews on the company Progression Scheme.

In addition to this, you will also receive a salary uplift allowance for taking part in the standby pattern of 1 week in every 5 on call, with potential call out payments and overtime.

About the role
***As a catchment operator working within the Area Waste Water Networks team, you will be responsible for inspecting, maintaining and improving the sewerage network. This role is customer facing and you will be a key player in a team that strives to deliver a consistently excellent service to our customers in both planned and reactive emergency situations. South West Water is committed to protecting our surrounding environment and this role will be integral to delivering this commitment by ensuring a smooth passage of sewage from its source to our treatment works.

What you'll be doing:

The completion of reactive and planned work across the sewerage network to the highest standard of workmanship including but not limited to:
Rapid response to and resolution of pollution and flooding events
Blockage clearance and investigation of underlying causes
CCTV survey of pipework and asset investigation
Maintenance of small sewage pumping stations and CSOs
Ensure Risk Assessments and Task Safety Instructions for work activity are adhered to and continually improved
Using logic and initiative to assess on site problems and find an appropriate solution
Operators are empowered to deliver a first time attendance resolution wherever possible, where alternative remedial action is required, operators are expected to provide thorough, detailed feedback to ensure further work can be completed as quickly and effectively as possible
Ensuring all work completed provides the highest level of service to the customer, dealing with sensitive issues in a calm and reassuring manner and approaching all situations in a polite, friendly and approachable manner, provide resolution or escalate issues to management where appropriate
Respond effectively to site conditions and monitoring information to ensure that compliance with environmental regulations is maintained
Respond rapidly and effectively to reports of suspected pollution events to ensure the environment is protected
Carry out first line maintenance on instruments & mechanical equipment
Working independently using a singleman operated jetting vehicles, as well as working as an effective part of a team tackling larger issues
A flexible working pattern is in operation which includes undertaking standby and call[1]outs and working evenings and weekends on a rota basis
Feedback work completion in real time and to the required standard to support decision making and performance tracking across the team

What we are looking for:

A full UK Driving License
Experience of working in a team and an understanding of the importance of teamwork
Experience of working independently using initiative to tackle and solve problems
Previous experience of operating and maintaining complex processes and working with modern technology
Takes ownership of work and adopts continuous improvement philosophy
Have the ability to problem solve and fault find
Good communication skills, both oral and written
Ability to prioritise work effectively daily
Ability to deal with queries from the public in a calm and friendly manner
A flexible approach to working hours which includes working evenings and weekends as part of the flexible working pattern. This includes participation in a standby rotation

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

**In retu