Enrolment Support Associate - Brighton, United Kingdom - Functional Skills UK

Functional Skills UK

Verified Company

Brighton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post Title:
Educational Support Advisor - ESA (Part time/sessional).**
Dept:Student Services Team**
Organisation:Functional Skills UK**
Organisation description:Full training will be provided.

Location address:

FSUK Head office, 2, Gordon Mews, Gordon Close, Portslade, BN41 1HU

Reports to:

Vacancy full description:

FSUK is seeking an experienced and ambitious
Educational Support Advisor - ESA to support the FSUK Enrolment process as part of our student services team.

You will be working over the phone or via SM as part of a dynamic team ensuring Initial Advice and Guidance (IAG) and Compliance is at the forefront of our learner offer.

Responsibilities:

Offer initial advice and guidance to prospective learners.

- liaise with students to ensure they provide all documents required to establish eligibility, including certificates for maths and English along with any residency evidence prior to enrolment.

Ensure all students complete initial assessments (diagnostic if applicable) before starting their learning programmes.
Utilise the CRM (FLIP) system to manage client information, track interactions, and facilitate efficient communication.
Follow up on learner enquiries via SM and provide further information to prospective learners and if interested progress the learner to the onboarding stage.
Develop and maintain strong relationships with learners.
Collaborate with team members to ensure smooth handling of inquiries and enrolments.
Communicate effectively with colleagues regarding daytoday activities and updates.
Provide learners, customers, and colleagues with comprehensive support, advice, and guidance.
Uphold company values and expected behaviours in all interactions and activities.
Promote equal opportunities and diversity recognition throughout the organization.
Adhere to Safeguarding, Prevent, and Health and Safety Policies, remaining vigilant to potential concerns and risks.
Maintain confidentiality and professionalism at all times.
Quality assure enrolment paperwork for Adult learners (AEB) during on boarding.
Cross reference PLR from the Learner Records Service and Skills Gap Analysis/Score Card to support any deduction of funding.
Support the Head of MIS and Compliance in undertaking internal audits to ensure there is a complete evidence pack in place for learners, in line with the apprenticeship funding rules.
Issue and analyse learner surveys, sharing findings with wider organisation

Desirable qualities/ skills required:

Qualifications

Proficient in English and Maths
IT Literate

Skills, Knowledge and Experience

Prior experience in a customer service or sales role. (E)
Officebased experience, with proficiency in outbound calls being advantageous. (D)
Previous experience in compliance (D)
High degree of accuracy (E)
Ability to meet targets and work to deadlines (E)
Knowledge of the ILR and ESFA data collection requirements (D)

(Key Codes:
E - Essential / D - Desirable)

Hours of work (days and times):

Monday-Friday 11-7:00pm optional weekends available

Annual leave:

Paid Holiday Pay included 20 days per annum plus Birthday Pro Rata

Pay:
£12.00-£12.50 per hour

Benefits: