Team Leader - Leeds, United Kingdom - Sodexo

Sodexo

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction
The Command Centre Team Leader is responsible for the daily functional management of the Command Centre, to ensure that policies and procedures are adhered to, to achieve the contractual and quality KPIs and internal targets

We are looking for an exceptional Team Leader to proactively engage, motivate, coach and develop a team of administrators and schedulers

Main Responsibilities

Deputise in the absence of the operations manager on shift
1st point of escalation for any queries
Support operators / schedulers with their workload when required.
Monitor and manage workloads, ensuring that it is managed within the required timescales
To develop and assist in the delivery of regular and essential training and coaching
Conduct monthly 11s and quarterly PDRs, ensuring all actions, development and training needs are documented.
Ensuring a prompt and efficient service, accurate and meaningful processes, identifying needs, process improvements, opportunities and weaknesses, becoming our primary customer and staff interface.
To maintain training documentation, requirements and needs analysis to ensure that all staff have access to, and have received, training relevant to the needs of the individual and business.
To support the management team on the rollout of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures
To deputise as required for other Team Leaders and carry out other duties as required and as are commensurate with your banding and experience.
To assist in the recruitment process within the Command Centre
To establish and maintain excellent customer relationships and develop confidence in our systems and processes.
Provide continual evaluation processes and procedures, and suggest methods to improve areas of operation, efficiency and service to both internal and external customers.
Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.
Ensure Sodexo's commitment to ethical principles and sustainable development are achieved and maintained.
Ensure compliance with all Sodexo policies, procedures and directives
Promote and maintain Sodexo values and ethical principles.
Minimum of 3 years' experience in the Contact Centre / Service Centre environment
Experience in People leadership and the effective running of teams
Ability to lead a team in a rapidly changing environment
Ability to handle multiple priorities in a fast paced work environment
Customer focused and responsive
Demonstrated ability to coach & develop individuals and the team
Advanced computer skills in Microsoft Excel and Word
Analytical and decision making skills
Excellent communication (verbal & written) skills at all levels
Selfmotivated, confident, honest and flexible, with a professional work ethic
Relationship building and influencing capabilities
Demonstrated experience in implementing, evaluating, and improving business processes
A strong commitment to Zero Harm and a strong safety culture
Exceptional attention to detail
Ability to deliver exceptional customer service to both internal and external stakeholders
Selfstarter with the ability to achieve results

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo's connected; people-centric approach brings together a diverse range of expertise.

The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo's value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Package Description
£26,000 to £28,000 DOE + Excellent benefits package.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more