Scheduler/planner - Bristol, United Kingdom - Home Instead Bristol/Nailsea

Home Instead Bristol/Nailsea

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary

The mission for this challenging position is to complete the monthly schedules on time by matching carers with clients while meeting their preferences in regards to days, times and duration of visits.

Consider carer's location and traveling time when creating the schedules. Cover all short term unassigned shifts making sure all clients are safe.

Job Type / Category
With minimum visits of one hour, Home Instead Senior Care is an award-winning organisation. We won the Queens Award for 2016

We are a local service for older people. We provide services in the community like companionship, meal preparation, light housekeeping, running errands, personal care and medication reminders.

Our carers encourage, assist and stimulate our clients in a variety of daily activities to keep them independent and happy in their own homes.

You should be able to achieve the following outcomes:

Complete the schedules for all clients and all carers by the third week of the month (currently at 70 clients and 40 carers).
Understand in detail what are the scheduling requirements of each client in regards to days, times and duration of visits. Create schedules that satisfy these requirements.
Understand in detail what is the availability of each carer and the total hours per week that they need. Ensure that all visits are within 10 miles of the carer's residence. Ensure that there is reasonable traveling time between the visits. Create schedules that satisfy these requirements.
Match each client with compatible carers.
Use the minimum number of carers for each client for improved continuity.
Communicate with other team members any issues discovered with clients or carers.
We cover North Somerset and Bristol area. So, need to be able to match & allocate between clients & caregivers within the same area.
Livein care packages fixed Livein carers for each client.

Required Education, Skills and Qualifications

Previous experience working in a very busy office environment.
Experience managing rotas, schedules or other types of high volume tasks/lists. (this is a plus)
Customer orientated (clients and carers): great phone manners, patient on the phone and professional. Able to deal with difficult people.
Minimum required skills: average typing speed, basic computer skills, average knowledge of Microsoft office, able to quickly learn new software.
High pressure environment able to deal with this & keep calm during times of high pressure.
Demonstrate previous achievements in solving difficult problems.

Benefits

We offer:

Make a real difference in the life of vulnerable people. This is a very rewarding job.
Competitive salary i.e. between £22k £24k per year.
29 days of holidays (including 8 days bank holiday AND birthday)
Friendly office environment.
Full training and support from your manager(s).
Sponsored and free continued education.
Career progression opportunities.

Work for the leader in the UK for quality home care: winners of the Queen's Award 2016

The office is located in Naisea with free parking and next to a bus station. Normal office hours are Monday to Friday 9 to 5.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£24,000.00 per year

Benefits: