Debt Recovery Officer - London, United Kingdom - Positive Employment

Positive Employment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Positive Employment is currently recruiting for a Debt Recovery Officer role for our client in North London, Barnet area.

The successful post holder will be responsible for supporting clients and their families in the effective administration and payment of outstanding debts to the local authority.

DUTIES AND RESPONSABILITIES BUT NOT LIMITED TO:

The post holder will review case notes and work with social care staff to understand a client's circumstances and case history
Work with clients and their families / careers to resolve queries and arrange payments of outstanding debts
Complete or update financial assessments and setup ongoing payments arrangements to avoid future debts
Update case notes to ensure that they are accurate and support ongoing case management
Support work to agree best working processes for the department and contributing to written policies and procedures
Provide regular feedback to the Customer Finance Team Manager on the progress of their casework
Work closely with external agencies in respect of debt recovery activity ensuring that clients and their families have access to appropriate support in respect of debt recovery activity
Ensure that case information including financial information is up to date on Mosaic enabling the service to run reports on outstanding debt and track their recovery
Ensure that appropriate financial control procedures are in place and that restrictions around recovery arrangements as set out in policy are rigorously applied

REQUIREMENTS:

Educated to A-Level or equivalent professional experience
Excellent communication, negotiation and people skills
To have experience of working with complex financial systems inputting and analysing data
Able to use a variety of Microsoft Packages including Word and Excel as well as Case Management and data and inputting systems to an intermediate level
Effective time management
Ability to work at pace to progress outstanding cases
Willingness to travel within Barnet to people's homes, and complete face to face interactions with appropriate PPE provided
Uptodate Enhanced DBS

WORKING HOURS AND RATE: