Administration Assistant - Bromsgrove, United Kingdom - Go-To Outsourcing

Go-To Outsourcing

Verified Company

Bromsgrove, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Title:
Order Management Administration Assistant (UK based - Midlands)

The Role

Reports to:
Order Management Manager

Goals and Objectives:

Improve the updating of daily information and associated changes on both Sage & AS400 in relation to changed delivery dates.
Improve the functionality with the existing team by being converse with both brands.
Grow customer & supplier relations throughout a contract.
Help increase the speed of the order entry process.
Help deliver the best possible customer care for all aspects of an order.

Responsibilities:

Take ownership of your own roles and responsibilities with decisive decision making.
Liaise with the factories, technical, contracts and Pre-Sales teams when required.
Offer assistance to any team member that requires support.
Provide ongoing customer support throughout the ordering and delivery procedures.
Collaborate and issue problematic issues to the management team.
Most importantly be dynamic and think outside of the box and have the ability to develop a solution to help deliver and overcome project challenges.
Undertake issuing of delivery and precommissioning instructions to the relevant factories / departments.
Thoroughly go through all salesmen's handover documents prior to commencing the order entry process
Learn the IT ordering systems used for the brands
AS400 & Sage for order entering and invoicing.
Issuing of order acknowledgments, finished commissioning sheets and customer satisfaction surveys.

Qualifications/ Experience/Knowledge:

Experience of managing your own time and customers, setting daily targets and monitoring progress.
Good computer skills (excel / word documents)
Experience of working within a fast moving and dynamic environment
UK Driving Licence

Personal Qualities and Behaviours:

Good verbal & written communication mannerisms to professionally liaise with all internal staff and customers.
Good
Selfmotivated, Target & objective focused
Time management and organisational skills
Works well under pressure
Strategic & time planning
Flexibility and adaptability with workload commitments
Enthusiastic and positive outlook
Working within an expanded team supporting other departments for overall benefit of the business
Commitment to customer service excellence
Team Player