Customer Care Specialist - Belfast, United Kingdom - Coloplast

Coloplast

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Belfast, NIR, GB

Job Family:
Consumer

Country/Region:
United Kingdom

Coloplast are a Global medical devices company with the UK Head Office in Peterborough.

This is an exciting time for us as we are expanding our Belfast offering, we have recently opened a brand-new office space and we are looking for additional staff to join our newly formed team.

Our mission is simple, we make life easier for people with intimate healthcare needs. Our passion is delivering outstanding customer service to our customers.

We are looking for Customer Service professionals to join our team, taking telephone calls from our customers, providing outstanding support.

In return you will receive a great salary, a bonus, and an excellent range of flexible benefits.

Here's more information on the role

This position

We are looking for friendly customer service staff to deliver a fantastic service to our customers each and every day.

To be successful you will be able to demonstrate excellent communication skills, have a genuine desire to help others, be computer literate and critically, be looking for a role that will allow you to succeed and grow.

Role Responsibilities:

Most importantly you will be expected to put the Customer at the forefront of everything that you do
You will answer incoming telephone calls from customers including: processing orders, answering questions on products and/or services, research orders and other records to solve problems whilst offering solutions
Work closely with internal colleagues/other departments to ensure excellent customer service is provided

£21,500 is our starting salary and there is (after probation) an annual bonus potential of an additional £1200. Your realistic achievable earnings are £22,700. On top of this we offer a profit related pay scheme paying up to an additional 5% of your salary each year. We regularly offer overtime to support the demands of our customers as well earning you some additional funds

Our shifts are daytime only with our telephone lines closing at 6pm, so no late-night evening shifts to consider.

We do work Saturday mornings on a rotational basis, and you receive time off in lieu for the hours worked.

Deadline

The date for our next induction is Monday 9th January 2023, the induction will take place at our brand new Belfast facility (BT15 3QF).

We require all new starters to be available with no holiday during the first 6 weeks of employment due to training requirements.

We look forward to hearing from you

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs.

Employing about people and with products available in more than 143 countries, we are one of the world ́s leading medical device companies.

We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

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