English / Mandarin Accommodation Advisor - Manchester, United Kingdom - UKEC

UKEC
UKEC
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
English / Mandarin Accommodation Advisor - Stuliving


Contract Type:
Full-time Permanent


Working Hours:
Monday to Friday (09:00- 17:30)


Location:
Manchester


Salary:
£25,000 per annum plus uncapped commissions


Position Overview:

Accommodation Advisor is expected to provide an accommodation advisory service to both internal and external customers for accommodations. He/she also needs to ensure achieving both sales and occupancy objectives.


The key tasks include but are not limited to:

  • Sales and Marketing
  • Proactively promote accommodations offered by our partners to all potential internal and external customers to ensure sales, promotional and administrative targets are achieved;
  • Organize/attend sales and marketing campaigns/events, both online and offline;
  • Visit students offsites for counselling and accommodation information sessions, distribute leaflets, take part in offsite events such as education fairs, etc;
  • Assist the sales lead to develop parttime Marketing Officers to develop potential customers; keep their performance under monitor;
  • Visit accommodations to take pictures/videos for marketing purposes;
  • Develop and maintain customer relationships, both new and existing;
  • Constantly monitor market competition and customer needs; contribute to the adjustment of sales and marketing strategies.
  • Accommodation Services
  • Provide tailored accommodation advisory services to customers and help them source the best available accommodation based on their needs;
  • Facilitate with accommodation booking process;
  • Promptly process customer enquiries including complaints, providing information as necessary or escalate as appropriate;
  • Ensure that all accommodation information is kept up to date and communicated clearly to all customers. Be aware of contractual responsibilities to ensure that correct information is provided;
  • Provide assistance to students for accommodation checkins;
  • Assist students to handle postcheckin issues when they arise;
  • Provide a highquality service to ensure customer satisfaction.
  • Other
  • Liaise closely with UKEC UK offices and provide timely advice;
  • Communicate with UKEC UK offices to maximise student referrals;
  • Provide administrative assistance to partnership/other colleagues for commission claiming and other processes;
  • Submit reports and data summary as requested and always ensure the information to be accurate and complete;
  • Attend team meetings, and keep the team updated on own current work/project;
  • Attend relevant internal and external training sessions, both online and offline;
  • Train and supervise part time staff;
  • From timetotime undertake other relevant tasks as requested line manager or the Company.

Requirements:


  • Bachelor degree or above, CET6 certificate holder or above;
  • Minimum 2 years on sales in overseas study or educationrelated industries, experience in the same industry is preferred;
  • Passionate and confident in sales, goaloriented with strong ability to withstand pressure;
  • Quick learner with good communication skills, customer service skills;
  • Able to search and gather information on overseas apartments websites independently;

Job Types:
Full-time, Permanent


Salary:
From £25,000.00 per year


Benefits:


  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Life insurance
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Education:


  • Bachelor's (required)

Experience:


  • Sales: 2 years (required)

Language:


  • Mandarin (required)

Licence/Certification:

  • CET6 (required)

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • Manchester, M1 6FQ (required)

Work Location:
In person
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