Team Leader Health and Wellbeing Sector - Tewkesbury, United Kingdom - RE Recruitment

RE Recruitment

Verified Company

Tewkesbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Case Management Team Leader
Tewkesbury (Remote working available)

£30,000

Flexible work hours Monday-Friday

Immediate starts available

Do you enjoy helping people and have an interest in health and wellbeing? Have you got experience in a team leader position and are you looking to embark on a genuinely rewarding career?_

After impressive year-on-year growth, I am recruiting for a Case Management Team leader to join a successful organisation who specialises in improving mental and physical health in the workplace.

Purpose of the role:

To effectively lead, develop and motivate a team of case managers to deliver case management through the interpretation of possible reasons for ill health/injury.

Ensuring the most appropriate intervention needed to reduce the risk of employee absence fromwork and the need for the employee to undertake modified duties.

Claims Handling (preferable health/medically related)
Life / Health Insurance
Sports / Exercise science
Nutrition
Therapists / Counsellors
Occupational Health
Psychological roles
Mental Health support workers
Nurses

Duties

To show clear ownership and accountability for the delivery of all team outcomes and client relationships.
Be the example to the team and ambassador of the company.
Be able to forecast and monitor core performance areas and client activity to support the running of the day to day operations.
Able to identify team development needs. Able to understand and demonstrate CSMART / GROW principles when setting objectives and coaching.
Able to identify customer journey/process improvement needs.
Ensure the team establish the current reason(s) for ill health/injury and identify any underlying cause or contributory risk factors in case management.
Ensure case managers are able to effectively communicate to the employee the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their control.
Ensure the case managers work seamlessly with all other teams/services to demonstrate the integrated approach.
Ensure customer satisfaction via regular and timely communications with ALL stakeholders of all case management activities.

The person

Excellent team management/team leader skills.
Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls.
A passion for helping people and providing excellent customer service.
Plan and control activities to meet objectives.
Enjoy working in a varied role managing multiple cases
Excellent communication skills both verbal and written
Adopt an investigatory approach to cases.
Ability to understand the impact of work on an individual and the impact of ill health on an individual's ability to work.
Ability effectively manage workload to meet to deadlines and service standards
Demonstrate analytical and problemsolving skills
An interest in health and wellbeing.

Benefits