Call Centre Representative - Andover, United Kingdom - Simplyhealth

Simplyhealth

Verified Company

Andover, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for outstanding Customer Service Advisors to join our award winning customer service team You'll join on a full-time, fixed-term contract (6-9 months)

Whether you have direct experience within a call centre environment, or you're looking to join a fantastic team and start a career in Customer Service, we are looking for people who have a passion for giving customers a great experience.

Our Smart Working Policy is all about flexibility and giving our colleagues the best of both worlds.

There will, however, be requirement to be in the offices in Andover regularly - so we are looking for people who want to work hybrid, combining remote working with travel to the office once a week.

You'll be:

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Providing customers with information which is complete, accurate and up-to-date
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Taking full ownership of queries and following them through to a successful outcome.
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Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
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Part of a training academy designed to give you all the support you need to succeed.
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Working 35 hours per week, full-time

You'll need

The ability to deliver a consistently positive customer experience, even under pressure
Microsoft Office and digital skills
Data input or admin experience with accuracy in processing customer requests
Excellent verbal and written communication skills
A track record of exceeding customer expectations

_Our Values_
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Courage and Curiosity

So we deliver profits for a purpose

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Trust and Kindness

Because our customers, colleagues and communities are at the heart of what we do

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All Together Healthier

Enabling better health outcomes together

_Our Benefits_

36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
Group annual bonus
A yearly company funded allowance of £600 that you can choose to use to either upgrade an existing benefit (your health plan or dental plan for example) or you can use this as a spending pot towards personal development or health and wellbeing New pair of running shoes? Want to pay for a language course? The world is your oyster
Simplyhealth core product choice: Cash plan or Dental plan
Access to 24/7 GP
Access to mental health first aiders and free counselling sessions
A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you choose to contribute 4% or above we will add a further 4% (taking our contribution to 10%)
4 x Life Assurance
And so much more