Sales Support Advisor - Castleford, United Kingdom - Urbis Schreder

Urbis Schreder

Verified Company

Castleford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Date
Jan 2023

Job Title
Sales Support Advisor

Reports to
Customer Experience Manager

Business Unit
Commercial Operations

Role Summary

The
Sales Support Advisor responsibilities include coordinating quotes and sales offerings, tracking
sales leads, providing first class customer service, and support the field sales team to identify gaps and increase market share.

The
Sales Support Advisor is also responsible for the pre-qualification of all quotations to ensure value output.

Main Tasks / Objectives of the Role

Provide timely, accurate and professional quotes/offerings to Customers to agreed SLA's
Follow up on offers and quotes made to agreed SLA's, and ensure the information is stored accurately within the work management systems (Microsoft Dynamics
AX and CRM)
Works alongside the Field Sales Team to identify gaps and increase market share by proactively contacting inactive accounts / customers and developing opportunities
Work with Field Sales Team to increase the usage of Customer Quotation Portal
Work in partnership with the Service Delivery team to ensure a collaborative approach is implemented to deliver excellent customer experience at all times
Regularly inform your line manager on progress of area, status of key customers and opportunities to develop by reviewing performance reports and analysing data to provide feedback and put in place action plans to close gaps with SMART objectives
Maintaining positive business relationships to support future sales and growth
Upselling products and services to prospective customers through regular conversations and rapport

Organisation values

Integrity, honesty and reliability
Customer centric and results driven
Organisation and disciplined
Open & clear communication
Ability to work as part of a team or on own initiative

General Skills

Excellent Communication verbal and written with the ability to work with people at all levels
Experience in working in a sales / commercial environment
Proven problem solving and analytical skills
Ability to prioritise a busy workload
Effective time management
Commercial acumen (good knowledge of relevant contract law)
Excellent attention to detail
Ability to analyse trends and statistical data, summarise efficiently, and make appropriate decision recommendations. High level of numeracy and IT capability
Resilient to set back and changes and constructive when providing feedback

Education / Experience

Career Customer Service professional, related experience and training or equivalent combination of education and experience in Internal Sales, Customer Services or account management (including complaint management)
Track record of driving a combined customer service team to enhance the customer relationship
Knowledge and previous experience of Microsoft Dynamics CRM is preferable
Proficient in Microsoft Word, Excel and Powerpoint
Willingness to travel as required.

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£26,000.00 per year

Benefits: