Housing Officers - Stevenage, United Kingdom - Stevenage Borough Council
Description
Job RefFunction
Housing and Investment
Salary
£31,364 to £34,66- pro rata for hours worked
Status
Full Time
Type
Permanent
Hours
37
Housing Officer
More details:
JOB TITLE Housing Officers
POST NUMBER 012888, 012887, 012886
WEEKLY WORKING HOURS 37
SALARY RANGE £31,364 to £34,66- pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid
Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service.
The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines.
We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries.
You will play a lead role in delivering the work of the Council's housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures.
You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload.
You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems.
- convey messages effectively- demonstrate commitment to achieve high levels of resident satisfaction
- demonstrate resilience to pressure
- effectively manage own workload
- establish clear targets and meets them
- have an understanding of the local political objectives
- maintain professionalism at all times
- produce clear, succinct and well-structure written work
- provide excellent customer service
A full UK driving licence (with access to own vehicle) is desirable.
OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Part time and Job share opportunism all our fulltime vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
For an informal discussion about this role please contact
Name:
Ryan Jefferies
Job Title:
Senior Housing Officer
Phone Number:
Interviews will be held week commencing: Monday 12 February 2024
Stevenage Borough Council is committed to Equal Opportunities for All.
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