Administrator - Customer Service - Reigate, United Kingdom - Experis LTD

Experis LTD

Verified Company

Reigate, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrator / Customer Service

Contract - 4 months

Start date - 03/01/2023

Location:
Reigate office for 3 months then will move to a hybrid role

PAYE pay rate - £96.15 p/d

Umbrella pay rate - £124.84 p/d

What you need to know about the role
This role is an inbound phone-based team, dedicated to delivering and maintaining our award-winning service.

Dealing directly with both customers and Financial Advisors by identifying their queries and taking the best course of action to service their needs.

To do this, we adopt a 'first call resolution' method where we do our best to solve all the callers' queries upon first contact.

As a member of the Contact Team, you will:

Speak directly with our customers to answer questions about their policies and resolve any queries they may have
Represent the business to the highest of standards by achieving personal performance targets that contribute to the overall team results
Be confident, enthusiastic and resilient at all times, doing what you can to help the team succeed
Be flexible, proactive and professional at all times
Work collaboratively as part of a diverse team

We are looking for someone with the following:

Ideally has a strong background in phone-based service
Stands out in a positive way
Who wants to go the extra mile for themselves, their team
Is a flexible, determined and passionate
Focused on delivering an exceptional service to our customers and Financial Advisors
Is reliable, adaptable and selfmotivated
Performs well in a variety of environments
Someone who is spirited and can bounce back easily when faced with challenges
3 months in the office then the role move to hybrid working