Visitor Experience Supervisor - Plymouth, United Kingdom - Theatre Royal Plymouth

Theatre Royal Plymouth

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Visitor Experience Supervisor

Reports to:
House Manager

Salary:
£24,000 per annum FTE

Contract: 1 x 40 hour per week contract & 1 x 20 hour per week contract available

Benefits: 28 days holiday per year (inclusive of bank holidays), Company Pension Scheme and great ticket offers

Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region.

As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds.

TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.

We are looking for two Visitor Experience Supervisors to assist with the customer service in our public spaces, auditoriums and backstage ensuring our visitors feel special and our buildings are safe and in tip-top condition.

Visitor Experience Supervisors will deliver excellent customer service supporting the welcome, auditoriums, sale of refreshments and merchandise whilst collaborating with other departments such as Box Office, Housekeeping, Stage Door, Technical and the visiting companies.

Inclusion and Diversity

We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.

The collective power of each team member's life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.

In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.

How to Apply

Interview Date:

Week commencing 10 July

The Role

On joining TRP, we will introduce you to our core values and work through how they will help you deliver excellent customer service.

Training will be provided to pass on good working knowledge of health & safety, food hygiene, safeguarding, security, licencing regulations and emergency evacuation procedures.

You will also shadow and learn from our Front of House teams so you can have a strong understanding of the roles that you will supervise.

We will complete regular reviews to help you settle in.

Customer Service

To ensure the venue is safe, presentable, welcoming, and secure at all times
Welcome, engage and interact with patrons, be conversational and respond proactively and positively to customer enquiries, promoting offers and opportunities at TRP where appropriate
Check printed or etickets with electronic scanning and/or visual checks
Pass on easytofollow information to our ticket holders to help guide them to their seating areas
Help with enquiries relating to hospitality, lifts, shows and access assistance
Familiar with Box Office software, able to complete a transaction and investigate a booking enquiry
Act as a First Aider (training will be provided)
Ensure maintenance of equipment such as freezers, card machines, sanitisers and ticket scanners
Liaise and communicate with any external service providers, i.e. emergency services and security officers
Ensure safe evacuation of the entire building (members of public and teams) in the event of an emergency

Team Supervision

When requested, supervise an area of the Front of House to support the work of the Front of House Managers
Ensure the team are wellpresented, proudly wearing and maintaining a high level of uniform standard
Attend and pass on preperformance briefs to communicate show details and patron requirements to Hospitality Assistants, Housekeeping Team, Ushers and Volunteers
Assist Front of House teams to ensure the comfort of customers and the security of doors, emergency exits and the auditorium
Act as the first point of contact for the FOH teams which includes hospitality, housekeeping, Stage Door, TR2 Reception, ushers and volunteers
To assist House Management team with team rotas, job allocation and feedback about standards
Understand budgets and be accountable for duties and tasks that link and impact
Contribute to effective recruitment, induction and development of teams formulating and implementing training
Fully understand the fire evacuation procedure and assist with fire drills and training sessions to ensure that team members are trained

Front of House Supervision