Account Manager - Manchester, United Kingdom - Wunderman Thompson Commerce

Description

Account Manager wanted to join our growing team on a permanent basis. This role will look after our CCG and eRetail divisions.

We're looking for an articulate, intelligent, results-driven Account Manager with experience in e-commerce, paid media, social media and client relationship management.

You'll be expected to work in a hybrid account and project management position so experience and a love for handling both sides of the coin is important.

You'll be equally happy hunting down opportunities and creating pitch / proposals that answer clientneeds, as then seeing them through to delivery.

What you'll be doing:

As an account manager you will be responsible for supporting the Head of Growth in our industry leading CCG and eRetail divisions, partnering with some of the world's largest brands.

You will be the day-to-day contact for several clients so will need tobe comfortable working with a wide range of client stakeholders.

You will work closely with the client and their agencies to understand their needs and commerce roadmap for the year, and ensure they are supported.

In addition, you will also be responsiblefor:

• Being the main client point of contact for multiple clients, spanning different industries but all under the web / eCommerce umbrella
• Get to understand a clients' businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions
• Aligning with the Head of Growth, you will create and manage statements of work, resourcing needs and timelines to ensure delivery against clientapproved timings and budget
• Delegating work and supporting junior members of the team
• Drive brand engagement through regular touchpoints, training sessions and building collateral
• Commercially minded, able to create and manage budgets and monitor costs and ROI
• Provide recommendations for continuous process improvement in response to changing customer requirements.
• Develop new opportunities into compelling commercial business propositions to customers.
• Proposal Writing
• Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposals

What we want from you:

• Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectations
• Experience of growing accounts able to hunt down opportunities and create proposals that answer client needs
• Ability to think strategically and to prioritise among competing tasks
• Proven track record of managing multiple accounts & projects in a digitally creative environment
• Understanding of customer touchpoints along the digital customer journey
• Excellent problemsolving skills able to identify issues and liaise with relevant internal and external teams
• Good selfmotivation, strong sense of initiative and ability to work under pressure and deliver on time
• Excellent analytical skills, so that you can devise and implement strategies to benefit both Client and customer
• Strong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levels
• Strong written skills ability to write proposals/presentations, and distil complex presentations, or indepth research into bite sized information
• Extremely organised, efficient and calm, able to get up to speed quickly

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills.

We'll empower you to make a difference, allow you to be yourself, and respect who you are.


Our personality and behaviours:
We believe that we are what we do, not just what we say.

Our shared values and behaviours show how to bring the Wunderman Thompson Commerce and Technology's culture to life through the actions we all takeevery day:

• Listening
• In it together
• Creative bravery
• Positivity

Our brilliant, talented people are what makes Wunderman Thompson Commerce what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.


What we do:
At Wunderman Thompson we inspire growth for ambitious brands.

Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.

How we do it:

This role willjoin the Cloud Commerce Group division, a market leading software and digital service provider with over 1000 eCommerce retail, wholesale and manufacturing customers, including some of the UK's best known brands.

We deliver growth marketing and software services, supporting the whole digital customer journey from generating traffic to websites, all the way through to dispatching orders.

Our business consists of three divisions:

Cloud Commerce Pro, ChannelGrabber andCloud Seller Pro, and currently has a team of more than 100 staff based throughout the UK.

What makes us different?We are part of Wunderman Thompson Commerce & Technology.

Part creative agency, part consultancy and part technology company, we're unique in our ability to connect world-class strategic thinking and creative insight,with deep executional capability across technology and operations.

And we belong to the WPP Group, which gives us the talent, infrastructure and support of one of the largest agency networks in the world.

- _At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners acrossindustries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve._