Hotel Receptionist - Buxton, United Kingdom - The Buxton Crescent Hotel & Old Hall Hotel

The Buxton Crescent Hotel & Old Hall Hotel

Verified Company

Buxton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why hospitality.
Hospitality is an exciting industry to become part of, it's all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you'll love working in, are you looking for a career in Hotel Hospitality?

The Role

We are looking for Receptionist who would enjoy working in a luxury Historic Buxton Crescent Hotel & Old Hall Hotel.

The Receptionist will work with the Reception Manager to deliver an exceptional high level of service which exceeds all guests' expectations, by greeting all our guests in a warm and welcoming manner to create exceptional first impressions.

Overview of the role

Maintain the appearance of the front desk to meet the Hotel Standards and to ensure the agreed standards, as set out in the Standard Operating Procedure Manual, are adhered to and maintained at all times through the shift.
Implement good reservation handling incorporating maximising our occupancy and availability
Be aware of the hotel availability and rates to upgrade and upsell and ensure that every opportunity to maximise room sales is taken and no "chance" business is turned down when the hotel has rooms to sell
To ensure that the correct rooms are allocated to the VIPs and guests

- according to correspondence and request in the absence of the FOH Manager

To check guest in and out of the system quickly and efficiently
To answer the phones within three rings and to transfer any calls as necessary with an appropriate talk line
To ensure that the hotel has the correct information and requirements for all guests as they check in
To upsell whenever appropriate by offering upgrades or a booking in the Restaurant
To have a full understanding of all room types, location, views, configurations and hotel facilities and manage any overbooking situation and that the correct decision is made, and then if a book out is necessary to ensure the correct procedure is followed
To ensure all inhouse guest information is correct and up to date in the hotel computer system.
To ensure all guest billing is processed timely and accurately and documentation relating to such is kept in accordance with hotel policy.
To ensure the day's arrival correspondence is maintained with care and any previous correspondence is returned to the Reservations department.
To ensure that all departing guests are satisfied that their bill is correct before making payment
Be aware of meeting and events being held in the Hotel on a weekly basis as per the event sheets
To take collective responsibility for the safe, daily banking and all monies received at reception during your shift
To be responsible for ensuring the validation of any payments made to you by credit card machine
Complete a handover at the beginning and end of each shift, ensuring that they are precise and accurate

ESSENTIAL
Previous Reception experience, Hotel

Knowledge of Buxton and local attractions

Ability to work as part of a team

Reliable, Efficient and pro-active

Confident and effective communicator who can converse at all levels

High levels of personal presentation and grooming

About us.
The Buxton Crescent Hotel & Thermal Spa is in situated an idyllic location within Buxton. This historic Spa town is nestled in beautiful surrounding countryside within Derbyshire.

Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".

The Buxton Crescent is an Historic iconic grade 1 listed building, it is one of the most architecturally significant buildings in the country.

"The crescent was the centrepiece of the Fifth Duke of Devonshire's plans to establish a fashionable Georgian Spa town in Buxton, originally having two hotels and lodges.

The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury Hotel offers circa 81 bedrooms, including suites, extensive Spa facilities, with a Thermal Natural Water Spa, and Spa lounge.

The Hotel has a stunning Restaurant, bar and incorporates the magnificent Assembly rooms, Card room, and conference meeting rooms for business meetings and Weddings.

Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.

What's in it for you

People enjoy working with us because:

Our team members are welcoming and truly engaged at work
There is clear communication & inclusiveness within our team community
Passionate people culture, underpins a professional friendly working environment
We offer progression & great career development opportunities
Health & wellbeing is a focus creating support for colleagues

Benefits
Benefits from your first day