Customer Service Lead Representative - West Yorkshire, United Kingdom - TTEC

TTEC

Verified Company

West Yorkshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Lead Representative

At TTEC, we're all about the Human Experience. Elevated.

As a
Lead Agent - Customer Service in Leeds, United Kingdom, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Do you have a passion for proving excellent customer service experience? Looking for an opportunity to learn more about the industry and gain management experience? In this role, you'll work to answer customers' enquiries, issues, and escalations while ensuring the highest level of quality on every call.

You'll also support and motivate your team to make sure they're on track to meet goals.

During a Typical Day, You'll

Answer incoming communications from customers phone; e.g. transactions being declined, reporting of fraud or a dispute, checking balance, reporting card loss/damage, authorization codes
Conduct research to provide answers for customers to resolve their issues
Bring your passion to train and coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects
Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects
Step in during the absence of a Team Leader

What You Bring to the Role

Prior experience (min. 2 years) in customer service environment
Proven track of record in delivering excellent customer experience
Ability to mentor and inspire others
Customer focused mindset
Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Careergrowth and lots of learning opportunities for aspiring minds
And the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
You'll report to the Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Primary Location:
: GB-ENG-West Yorkshire

Job:
: _Customer Care Representative