Customer Advisor - Lowestoft, United Kingdom - Northumbrian Water/Essex & Suffolk Water

Northumbrian Water/Essex & Suffolk Water

Verified Company

Lowestoft, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Advisor - Billing and Arrears Support Contact Centres:

Salary Up to £27,083
Location Lowestoft
About the role

Essex & Suffolk Water - Trinity House - Lowestoft

Full time - 37 hours per week

Salary up to £27,083

Customer Service Advisor positions for our Billing and Arrears Support Contact Centres

Can you provide an amazing customer service experience, whilst enjoying working in a fast-paced environment? If your answer is ' YES' and you are interested in a career in Customer Service now's your chance to join our fantastic teams

About the role
We have fabulous opportunities in our Billing and Arrears Support Teams as Customer Service Advisors.

As a member of the Billing Team you will be answering calls from customers ranging from moving house to high bill queries to providing advice on payments.

As a member of our Arrears Support Team, you would look into and advise the best support schemes and provide all available options to best suit our customer's needs.

This can be financial support, affordable payment plans providing advice and guidance and signposting to third parties.

With our ever growing teams and continuous growth now is an exciting time to join us.

Don't worry if this isn't something that you haven't done before, we're interested in what you can bring to the role and full training will be provided.

These roles provide a great foundation for any career particularly here at Essex & Suffolk Water. We provide all our colleagues with the skills needed to develop and succeed.

About You

Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience.

Previous experience in a similar environment would be considered however, communication skills and a real drive to wow our customers is key.

Computer skills would be beneficial but it isn't as important as the desire to learn.

Our Company Package

Our customer teams play a key role in the success of our business to become the No 1 water company for customer service - our benefit package reflects this.

Coaching, training and one to one development to reach your full potential.
Competitive Salary
Up to 28 days holidays
Opportunity to work with great people

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About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting cooperation, to achieve our corporate objectives.

Colleague benefits
We're the great company we are because of you - our people.

As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan