Customer Experience Data Analyst - Leeds, United Kingdom - Harnham

Harnham

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**CUSTOMER EXPERIENCE INSIGHT ANALYST
NORTH WEST ENGLAND (remote first)
£45,000 - £50,000 + BENEFITS**A unique opportunity to join this leading construction company that's championing sustainability, paving the way for a better future, and using data to drive what they do Their CX program is essential for them to make a positive difference to their customers.

THE COMPANY

This is a global construction business that is now using new technology to change and transform the industry they work in, combatting climate change and having sustainability as a top priority.

They have different business pillars and big plans to fullydigitalise their business, so with a growing analytics team, it's all about using insight to drive new changes

WHAT WILL YOU GET TO DO?
Coming in and joining the Digital team, you can expect to work alongside a variety of team members while reporting to the Senior Analyst in the team

Your role will involve:

Analysing complex customer data sets from different sources, understanding things like demographics for segmentation, behaviour and trend analysis
Focus on the CX program, which covers a variety of businesses within the group
Looking at customer experience data, NPS scores and understand the drivers behind these
Digging deep into this data to find and then share actionable insight and recommendations with stakeholders
Conducting driver analysis to find what is driving customers and their feedback, what are their motivations, their reasons for their scores.

WHAT ARE WE LOOKING FOR IN YOU?

Essential:

An experienced insight analyst who can hit the ground running, having previously worked within customer analytics and with customer experience data
Excellent analytical skills with SQL for data work, able to code and manipulate complex customer data sets
Statistical knowledge for handling and/or modelling different data sources across customer, CX, CRM and finance
Excellent communication skills for liaising with stakeholders across the group, potentially even up to Csuite.

Desirable:

Experience working with Python/R so that when the business is ready to get into more advanced analytics and statistical modelling, you can be the goto person for this knowledge and skillset, and take ownership of this trajectory

WHAT'S IN IT FOR YOU?

Salary up to £50,000 DOE + benefits
Flexible hybrid working this is a remote first role. Your manager will be based in Liverpool and the wider team is dotted across the North of England, so a presence here is desirable. The two main meeting hubs for the whole team are in North Wales andIreland, but this is every 46 weeks and is expensed.
A supportive team environment, heading onto courses together to continue your learning and development
Future progression and a company that encourages promotion and internal movement They love to see their staff grow and reach new heights.

HOW TO APPLY?

Please share your interest in this role by sending your CV to Alanah Chambers via the 'Apply' link on this page.