Customer Care Agent - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref

32798

Location

London City airport

Contract Type

Permanent

Working Days

Monday - Sunday

Working Times Between

05:00-23:00

Shift Pattern

Days and Evenings

Working Hours per WeekWorking Days Monday - Sunday Working Times Between
05:00-23:00
Shift Pattern Days and Evenings

40 hours

Pay Rate

£11.95

The main aim of the role working as a Mitie Customer Care Agent at London City Airport, you will escort passengers through the terminal as directed by the allocation team.

These passengers may have reduced mobility (PRM), hidden disability or temporary impediment.

You will also:

Escorting departing/arriving passengers as directed from checkin through to departures lounge using wheelchairs or electric buggy and then onto aircraft gate for boarding.
Aiding with baggage for PRM passengers
Ensuring that wheelchairs and buggies are always clean and tidy.
Ensure that the allocator is updated on progress by use of AvTech PDAs
Ensure all paperwork is completed and submitted in a timely manner
Provide assistance to the aircraft for assistance animals when required.

To be succesful in this role, you will need:

Previous experience of working in a care giving capacity would be an advantage, but full training will be provided.
Able to cope with a busy and vibrant airport environment.
Excellent communication skills with an empathic nature.
Must be able to lift passengers in accordance with manual handling guidelines.
Preferably to hold the Driving License (not essential)
Be able to walk long distances while pushing or pulling a heavy load

To meet security requirements, you will need:

A fully 5 years checkable reference history is essential
The ability to pass a basic Criminal Record Check / DBS
The Right to Work in the UK

What will you get in return?

A pension scheme
High street discounts via the MiDeals website
Life cover
Mitie Stars potential for cash prizes to spend on MiDeals
Training and Development
Long Service Awards
Cycle to work scheme eligibility
Access to our Employee support via AskHR

Please note this is not a security related role.
**_ Delivering the exceptional, every day. We are one Mitie, we go the extra mile, our diversity makes us stronger, our customers business is our business, and we are built on integrity and trust_