Resident Services Advisor - Manchester, United Kingdom - Vox

Vox

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Resident Service Advisor

Manchester City Centre
Night Shift
Hours: 19:15 to 07:15 shift pattern with 4 days on then 4 days off.
Salary: £24,750 + performance related bonus

Vox Manchester are recruiting

Join our award winning on site team at one of Manchester's top rated Build to Rent schemes.

We are looking for an enthusiastic, hard working individual who thrives on delivering exceptional customer service.

Below is a brief job description of the role of Resident Service Advisor.

These are the main duties of the role but not limited to:

Ensure a clean and tidy environment is maintained for all residents and team
To coordinate operations ensuring quality service delivery is meet and exceed resident's expectations at all times
Organise and book maintenance works for residents and the building. Alongside making sure details are communicated to residents
Managing resident parcels and assist in missing queries
Raising and processing invoices to ensure a smooth operation of payments and deliveries
Clear communication with residents, contractors and team on shift
Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff
Report incidents / accidents onto the correct system and inform your manager of any serious reports
Must be proactive and able to use initiative to organise daily operations and have attention to detail on all aspects of the role
Organise and be involved in resident events whilst creating a dynamic community
Conduct weekly and monthly Health and Safety checks

Expectation of the role:

Adhere to the task list provided ensuring full completion for a smooth operation
Clear communication with a handover to the RSA day shift outlining any issues
Fully compliant to Health and Safety and security processes
Provide 5 star customer service to all residents
To follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant

Pay:
£24,750.00 per year

Benefits: