Operations Support Analyst - Preston, England

Only for registered members Preston, England, United Kingdom

3 weeks ago

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Job summary:

The Data & Analytics (D&A) Service Desk Analyst will reside within the D&A Service Operations Team (BAU Support Team) and will provide support to customers under an ITIL Service Management framework.


  • • End-to-end management of Data & Analytics support related incidents, problems, access requests and service requests within the Service Management lifecycle;
  • • Operating under agreed service metrics working in a fast-paced environment to triage/resolve support tickets within service metric targets;
  • • Working with development teams to assess investigate and implement resolutions for complex data-related incidents.


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