Service Coordinator - Quedgeley, United Kingdom - Photon Surgical Systems Ltd

Description

As a Service Coordinator, you will work with clients to provide quality service and ensure they get the needed services.

There is a heavy customer service-based role, as the Service Coordinator is often the initial contact. Having excellent communication, good people skills, and being detail-orientated with an eye for customer satisfaction is a must.

You must also build strong relationships with our partners and service providers to ensure clients receive the best care possible.

You are responsible for ensuring clients receive a high-end service; customer service details must be continually updated, supporting the coordination and organising engineering department, and compiling monthly reports.

You are also required to liaise with other departments as needed.


Key responsibilities of the role will include but are not limited to

• Ensure accurate data records are maintained and all information is up to date and accurate on all field servicing management systems.
• All serviceable equipment sold must be added to the field service management system each quarter
• Book appointments/breakdown jobs into the engineer's diaries as required using 365 and the field servicing management systems.
• Prepare and follow up on quotations for service/breakdown work.
• Review engineer's reports received daily from engineers, ensuring work is complete, parts have been charged and raise the invoice.
• Raise all invoices for servicing and repair work from completed job sheets within 2 working days.
• Ensure engineer's reports are sent to the customer with the invoice and a copy is kept on file.
• Expand the list of resources and providers to ensure there are no gaps in services.
• Help to manage the inhouse repair schedule. Ensure customers have been added to the service schedule and customers are updated at least once a week on the status of their repair.
• Liaise with clients and engineers to ensure preinstallation checks are carried out prior to installations.
• Ensure engineer's vans remain stocked with equipment, parts and PPE as required.
• Prepare and generate monthly and quarterly reports for management.
• Direct feedback to relevant departments.
• Gain a general understanding of our product range for advising customers.
• Ensure you know about the service and repair options available.
• Liaise with other departments on administrative matters of mutual importance.
• Attend and actively participate in departmental meetings, making a positive contribution.
• Assist with general adhoc duties necessary to assist the smooth running of the company.

Salary:
£21,000.00-£24,000.00 per year


Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Quedgeley, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)


Work Location:
One location


Reference ID:
ServiceCoordinator

Expected start date: 03/04/2023