Sales and Operations Administrator - Edinburgh, United Kingdom - Dickins Edinburgh Ltd

Description

Sales and Operations Administrator

We're recruiting a
helpful, organised and reliable person to join our small team working as our
Sales and Operations Administrator.

The role can be part time Monday to Wednesday or full time Monday to Friday.
Dickins are Edinburgh's best quality short term and corporate letting company. We were established by Louise Dickins in 1998 and have an excellent reputation for quality. We pride ourselves on our service, care and high standards.

Everything is driven by a commitment to do the best job we can - for our owners, guests and ourselves.

We manage some beautiful homes.

This job is much more than just being a standard administrator. It is an interesting, wide-ranging role where you'll build great hands-on skill and experience. It is an excellent opportunity for anyone who enjoys hospitality in a quality environment.

You will undertake and be responsible for administrative tasks within the office and you will also be involved with Sales and Operations.

There is an opportunity to also work on our Social Media and blog, so experience/skill in this area will be helpful.

We want to work alongside committed, caring people who always give their best. Dickins are a team and everyone who works for us plays a vital part in our team. Everyone has a voice.

We listen as we're always open to new ideas - we all have something to contribute, no matter our position or number of days on the payroll.

Doing this job well involves being helpful, organised and reliable so that all aspects of the admin, sales and operations work you undertake are done well and accurately.

We have a lovely office dog, Stella, a collie spaniel cross, so you need to like dogs.

This job can either be part time, Monday to Wednesday or full time Monday to Friday. It will be office based.


This role involves:
-

• Accurately performing admin tasks supporting all aspects of the business.
• Responding helpfully to enquiries and processing bookings.
• Finding solutions for problems quickly and efficiently.
• Nurturing relationships with our guests and owners.
• Offering great service, so that first time guests want to book with us again.
• Working with our Sales and Operations staff.
• Liaising with our housekeepers.
• Helping owners.
• Admin at all stages of the booking process for guests before, during and after their stay with us.
• Proactively streamlining processes in the office to make them more efficient.
• Having the emergency phone on a shared basis with the team.

Experience and Skills

• Admin experience.
• A hospitality or letting background is advantageous.
• A skill/understanding of social media and or blog writing will be great.
• Rewarded by customer satisfaction.
• A people person you'll be meeting people from all walks of life from all over the world.
• A good problem solver.
• Confident.
• Excellent knowledge of Edinburgh, so that you can help our guests.
• The ability to stay calm and focused under pressure our world can be fastpaced and we need to find solutions quickly. Multi tasking is a daily requirement.
• Strong attention to detail.

To be considered for this role you must:

• Have 1 years working admin experience.
• Live in Edinburgh
• A confident telephone manner
• Excellent written and verbal skills
• Sound experience of Microsoft Word and Excel. We currently use the SME operatingsystem and it would be advantageous if you have experience of this

Job Types:
Full-time, Part-time, Permanent

Part-time hours: per week


Salary:
£22,000.00-£26,000.00 per year


Schedule:

• Monday to Friday

Ability to commute/relocate:

• EDINBURGH: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 03/02/2023