Client Support Specialist - Ilminster, United Kingdom - Iconography Ltd
![Iconography Ltd](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
4 weeks ago
Description
Join Our Team at Iconography
Are you passionate about eCommerce and customer service? Do you thrive in a dynamic, fun, and supportive environment? Iconography Ltd, a leading web design and ecommerce agency, is seeking an enthusiastic Client Support Specialist to join our fantastic team.
About Us:
Since 1997, Iconography Ltd. has been crafting bespoke ecommerce solutions through our IXO platform.
Nestled in the stunning Somerset countryside, our Ilminster office offers a lively and enjoyable workspace with free parking, a pool table, table football, a coffee machine, and a patio area perfect for breaks and team gatherings.
What You'll Do:
As a Client Support Specialist, you'll be the heartbeat of our client interactions, ensuring their satisfaction and success
Your role will include:
-
Problem Solver:Handle and resolve support tickets daily, ensuring timely solutions.
-
Client Champion: Assist the Client Services team with content creation, training, and support.
-
Relationship Builder: Conduct client outreach to maintain and enhance relationships.
-
Trainer:Become an IXO Commerce expert, providing training and support.
-
Communicator: Clearly and effectively communicate with clients and internal teams.
What We're Looking For:
-
Internet Enthusiast:Passionate about helping clients succeed on the web.
-
Effective Communicator:Excellent verbal and written skills, capable of presenting and influencing.
-
Organized Multitasker:Able to manage multiple projects and relationships with ease.
-
Tech-Savvy:Strong ICT skills, especially with Microsoft packages and CRM software.
-
Proactive Learner:Willing to take the initiative and continuously improve.
Why You'll Love Working With Us:
Vibrant Office Environment: Enjoy free parking, a coffee machine, and a patio area for breaks and team gatherings.
Fun and Relaxation: Unwind with a pool table and table football during your downtime.
-
Flexibility: Benefit from work-from-home options after your induction period.
-
Supportive Team:Collaborate with a friendly and experienced team dedicated to your growth.
Ready to Join Us?
If you're excited about the opportunity to work in a dynamic and supportive environment, we'd love to hear from you Become a key player in our team and help us continue to deliver exceptional ecommerce solutions.
Job Types:
Full-time, Permanent
Pay:
£23,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ilminster, TA19 9DX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why does a role with Iconography Ltd interest you?
Experience:
- Customer service: 1 year (preferred)
Work Location:
Hybrid remote in Ilminster, TA19 9DX
Reference ID:
CSS24