Back Office Advisor - Glasgow, United Kingdom - Teleperformance

Teleperformance

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Identity Verification Administrator

Location:
Work from Home (kit provided)

Contract:
Temporary

Start Date:
Various

Training:2 weeks 9am to 5:30pm

Salary:
£9.50 per hour

The primary objective of the NHS login (Citizen Identity) Programme is to simplify adoption of digital tools and services by providing a simple, consistent, and trusted mechanism for patients and carers to access digital services in health and social care.

This will improve self-care, reduce avoidable demand on front line services, and facilitate beneficial channel shift of patients and carers to digital services.

The Identity Verification Administrator will process user submissions to the NHS login service by:

Completing clarity, security, and validity checks on ID documents
Accurately comparing data from ID documents with user's information from the Personal Demographics Service
Performing manual searches in the Personal Demographics Service to identify the user's medical record
Performing liveness and likeness tests on the data submitted by the user, comparing this with the ID document provided

Skills, qualifications, and knowledge:

A high degree of literacy and accuracy
The ability to communicate clearly and appropriately with both individuals and groups within and outside the organisation
The ability to maintain and improve quality standards across all areas of responsibility

Key attributes:

Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, SharePoint, and Microsoft Teams
Knowledge of the importance of information governance, including maintaining the confidentiality of information, storing information in the right place, and making sure information is recorded clearly and accurately

Key tasks and deliverables:

Good written communication skills, including grammar and spelling
Experience of maintaining filing systems both electronically and manually
Experience of working in a busy office environment
Proven ability to understand and react appropriately to risks and issues
Ability to extract and understand technical/specialist information from various sources
Previous experience requiring the handling of sensitive information in a confidential manner
Experience of maintaining one or more information systems, managing storage and retrieval of information or records
Ability to adapt to new changes implemented by the organisation