Senior Operations Representative - London, United Kingdom - Deliveroo

Deliveroo

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Operations Representative (Rider Onboarding/Compliance)
At Deliveroo, it is our mission to build the definitive food company.

In order to do that, we're building a company where everyone can belong, grow and do the best work of their lives.

We're looking for a talented person to join our Central Rider Operations team.

This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and run sweeps on current riders to maintain compliance.

This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

You will report to the Rider Compliance Team Lead and be responsible for looking after the processes the team uses to progress applicants through and run audits to ensure that it is running smoothly, is as efficiently as possible and makes any updates necessary.

What you'll do:

Updating comms within each applicant/rider flow (HTML)
Looking after the rider onboarding & compliance flow to ensure no friction in the process with our partner stages
Look after supply and compliance pacing and ensure we are on target
Look after our Vendor and ensure they are assigned to tasks daily, and perform weekly QA to ensure quality and efficiency
Create training documents and perform training sessions for the team, new starters and vendor
Update training materials regularly
Working to targets, maintaining a high and consistent level of productivity and quality
Being proactive in escalating issues with proposed solutions and sharing feedback with your manager
Willing to help out on a range of admin tasks
Helping all our markets with their supply pipelines and flows
Respond to escalated queries, and support junior members of the team through more complex incidents
Identify areas for improvement and work on those solutions with the Team Lead to increase team performance and quality

Requirements:

You are proficient in written and spoken English and either French, Dutch, Italian or Portuguese
You are an excellent and confident communicator
You are highly organised
You are detailoriented
You are a strong team player
You are happy working in a fastpaced environment and can easily adapt to change
You are selfmotivated and eager to learn You are curious and can challenge processes that aren't working

- you get to the bottom of things

You are familiar with G-Sheets or Excel (can maintain complex spreadsheets).

DESIRABLE

Experience using Fountain and Salesforce
HTML knowledge

Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.

We are a technology-driven company at the forefront of the fastest-growing industry in the world.

We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there.

We move fast, value autonomy, and we are always looking for new ideas.

Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.