Stakeholder and Regulatory Liaison Lead - London, United Kingdom - Financial Ombudsman Service

Financial Ombudsman Service

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply

Stakeholder and Regulatory Liaison Lead

Do you have experience of working with external stakeholders from professional services?_
If so, we would love to hear from you_

Contract:
Permanent

Working Hours:
_Full time is 35 hours a week. Part time is at least 21 hours across three days a week_.

Salary:
£54,200

Reporting to:
Head of Stakeholder and Regulatory Liaison Lead

Location - London

- ur permanent hybrid policy sees us all working at least four days across a fortnight in the office._

Working closely with Casework Directorates, the Stakeholder and Regulatory Liaison team will focus on the impact we want to have externally on our key stakeholders and the need to work with and influence them to advance our prevention agenda.

The scrutiny on our service at this time means that it is very important that we have effective and impactful engagement with our key stakeholders.

The Stakeholder and Regulatory Liaison Lead will play a pivotal role in supporting Senior Leaders in Casework to develop and implement their communication and engagement strategies with key external stakeholders.

You will understand the external political, economic and regulatory environment.

Alongside Senior Leaders in Casework, you will monitor relevant developments and changes in the outside world and think strategically about how these might impact our casework and service.

You will help making sure knowledge about how we work with financial businesses and Casework Directorates is developed and shared across the Service, working to continuously improve our processes and procedures and demonstrating the impact of our service.

Key Responsibilities- Building strong relationships with Casework Directorates, our Communications Team, and key external stakeholders to gain insight into any issues or changes that may impact on our work, as well as influencing them to make positive changes to benefit the customer and deliver our commitments.- Using your network to facilitate introductions to Senior Leaders in Casework, which will be used to share key messages and gather information that is valuable to our Service.- Using the knowledge and expertise you have of these key stakeholder groups to advise Casework Directorates on how best to engage with them.- Together with Casework, monitoring key developments and regulatory/ legislative changes in the outside world, analysing how these may impact us and bringing these to attention of the relevant Directorates and helping them influence the changes to support our service with its work.- Acting as a conduit to help Casework Directorates delivering key messages across a larger number of stakeholders.

For example, organising round tables, helping disseminate messages to a large number of respondent businesses to ensure they understand and adopt our typical approach to complaints - including to change policy and procedures to benefit customers who do not use our service.

To be considered for this role, you'll need to show us that you've got the skills and capabilities.

You'll have to meet the following minimum criteria:
_

Minimum Criteria- Experience of working with external stakeholders such as professional or financial services businesses, industry and consumer groups, government, regulators or other ombudsmen- Able to use data and insight to make informed decisions and make recommendations- Engaging with people and audiences at all levels and in a variety of formats - using influencing, negotiation, and facilitation skills- Adapting your approach and communication style by taking individual needs into account, recognising that our customers come from a diverse range of backgrounds

Why Financial Ombudsman Service?_

Our people are the most important part of delivering our purpose.

If it wasn't for their amazing efforts, ideas and commitment we wouldn't be able to make a difference that we do today.

So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here's a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Willwriting service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Fully equipped onsite gym open 24 / 7 (London office only)
Extensive Wellbeing resources including onsite therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our Coventry office is 2 minutes' walk from the main station
Our employee led networks do fant