Customer Experience Assistant Receptionist - Lee-on-the-Solent, United Kingdom - OI Space

OI Space

Verified Company

Lee-on-the-Solent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

location:

Fareham Innovation Centre

Reporting to:
Assistant Centre Manager

Salary:

£21,255 per annum

Role:

Permanent, full time (37.5 hours per week), Monday to Friday. Flexibility will be required to meet the needs of the business

Major objectives of the role:

Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you'll be a key part in this. You will welcome everyone to Fareham Innovation Centre.
Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK.Our clients are startups, high growth SMEs, investorsand also public sector organisations that contract with us to deliver innovation centres and programmes to business.

We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly1000 exciting, innovative and growing companies.

This fulltime position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, soshould expect from us great service and a warm welcome.
That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pridein your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

What will you do?
There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have:

Be the first and last point of contact for our customers and their guests
Welcome all our customers, visitors and meeting room guests
Responsible for opening and closing of the centre
Manage keys and passes (activation/ deactivation) for customers
Handle all daily incoming and outgoing mail for customers
Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
Support the Centre Director with event planning and hosting
Monitor the meeting room agenda and act as a host for our coffee morning and external events
Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI
Make sure the Fareham Innovation Centre website is up to date
Ensuring all centre equipment is in good working order
Maintaining and monitoring of useful consumables and stationery
Record any chargeable ad hoc services customers or their guests need
Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs or ordering office supplies
Maintaining tidiness of the community areas in the centre
Act as back up for the Assistant Centre Manager and Centre Director

What's in it for you?

Salary of up to £21,255, £10.90 per hour
25 days' holiday plus Bank Holidays
Flexible benefits package comprising; pension contribution, decrease or increase annual leave, decrease or increase life assurance cover, private medical and dental insurance, health screening, bicycle purchase and charitable giving
We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.

If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click
'apply'today to become our new
Customer Experience Assistant or to find out more information about the role.

We would love to hear from you