Third Party Operation Support Handler - Manchester, United Kingdom - Markerstudy

Markerstudy

Verified Company

Manchester, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
To provide support to the TP Claims Operation, providing dynamic and accurate interactions to compliment claims handling activities across Specialist, Injury, Credit Hire and Property Damage claims

Responsibilities:

Ability to adapt and deal with short notice request, delivering accurate and timely completion.
Conduct audits of claims files and processes, providing feedback and insight to business leaders.
Managing claims in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).
Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
Maintaining good file discipline and accurate reserves, at every interaction with a claim
Developing and maintaining effective relationships with colleagues and business partners.
Proactively managing personal training and development requirements.
Undertaking general claims tasks, as required.
Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
Ensure fraudulent claims are identified and appropriately referred
Ensure potential large loss claims are identified and appropriately referred
Ensure claims with the potential for ongoing loss are identified and appropriately actioned/ referred.
Liaise with suppliers to ensure delivery of customer service.

Qualifications:
Essential

Working knowledge of Motor claims handling with experience of any but not all of the following; Credit Hire, Property Damage, Indemnity, Liability, Third Party risks and other associated heads of claim
Strong customer service and communication skills
Excellent computer skills, including industry wide software, Microsoft Office and the claims management platforms.
Ability to manage and prioritise own workloads
Willingness to develop self and new skills
Ability to work with flexibility in a proactive claims environment
Good commercial awareness

Desirable