Customer Retention Executive - Droitwich, United Kingdom - Kingswood Mobility Group

Kingswood Mobility Group
Kingswood Mobility Group
Verified Company
Droitwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Kingswood Mobility Group is a company with over 27 years' experience within the mobility sector.

We have grown to become a market leader and have the answer to keeping those with mobility issues independent and mobile.


As our newly implemented Customer Retention Executive you will be responsible for ensuring that our customers receive the best service from the point of sale to the delivery of the product; by providing excellent customer service you will liaise with customers answering any queries they have providing them with the best customer journey.


Main Responsibilities

  • Enhance the business' retention rate
  • Decrease the business' cancellation rate
  • Actively contact customers looking to cancel their orders and return them to the business' customer journey to complete their order
  • Take live calls from various departments in an attempt to save live sales
  • Keep customer records up to date using the business' bespoke CRM system
  • Develop and grow relationships with our customers
  • Provide excellent customer service on each interaction demonstrating the business values
  • Liaise with regional sales consultants
  • Build and extend our client base through contact with customers
  • Monitor and record customer complaints
  • Regularly update customers with new information relating to their account
  • Maintain customer records and complete necessary admin work

Benefits

  • Monday to Friday between hours of 8am and 6pm, 8am4pm, 9am5pm, 10am6pm
  • 35 hour working week
  • Casual dress on Friday
  • Free Parking
  • Bonus package available OTE £30,300.00

Job Types:
Full-time, Permanent


Salary:
Up to £30,300.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Education:


  • A-Level or equivalent (preferred)

Experience:


  • Sales: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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