Mortgage Service Advisor - Wallsend, United Kingdom - Newcastle Building Society

Newcastle Building Society

Verified Company

Wallsend, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

We'd love to add some new recruits to the team who are keen to rise to a challenge and who aren't afraid to share ideas.

You'll be fully supported in developing your skills through training, coaching and ongoing development.

We are a close knit team that share ideas, provide support and we're always happy to share a problem and provide a sounding board.

We love a good chat, meaning you'll quickly be brought up to speed on the daily operations of the Mortgage Contact Centre and the wider Mortgage Operations function.

This role can also be considered on flexible working arrangements and we actively encourage those who consider themselves suitable for the role yet would prefer part-time/job share arrangement or compressed hours to get in touch to discuss any requirements/preferenceswith us.

This role will be based in our office at Cobalt Business Park, and as we are back in the office we will be operating a hybrid approach, with a mixture of office-based and home working, therefore a commutable distance will need to be considered.
About You

To fit into our team you'll need to be able to demonstrate a strong customer service and engagement ethic.

Attention to detail and accuracy is also a key requirement as well as clear and concise written and spoken communication skills.

Our team works closely together to ensure we provide the best possible service to our customers, so you'll be happy contributing to this common goal.

You'll be customer focused, putting them at the heart of everything you do.

About Us

Life in Mortgage Operations is varied and we've created an engaging, fun environment where everyone's ideas and contributions are valued.

As our customers are at the heart of this operation, we continually strive to improve the way we work and the customerexperience we deliver.

We are responsible for resolving mortgage related queries from a range of customers, from those looking to buy their first property to those who have had a mortgage with the Society for a number of years.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

A 35-hour weekly contract + flexible working options
25 days holiday each year plus bank holidays
Bonus scheme
Pension scheme
Life assurance and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement
The option to buy extra holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Hybrid working we welcome any discussions around where, how and when people work including parttime hours.

We have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding.
**Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.