Customer Experience Specialist - London, United Kingdom - Fisker Inc

Fisker Inc
Fisker Inc
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth.

Passionately driven by a vision of a clean future for all, the company is on a mission to become the No.

1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit
- and enjoy exclusive content across Fisker's social media channels:
Facebook

,

Instagram

,

Twitter

,

YouTube

and

LinkedIn

  • Download the revolutionary new Fisker mobile app from the
App Store

or

Google Play

store.

Job Location- UNITED KINGDOM - Westfield London Shepherd's Bush (On-Site).

General Role Overview


As Customer Experience Specialist within Fisker's new operations at Westfield London, West London, you will control and handle vehicle delivery, handover, and test drive activities.

As a service-oriented customer specialist, you will act as the link between brand and customer, coordinating administrative and logístical processes, preparing vehicles for delivery, and carrying out test drives and handovers to our customers.

With your talent for hospitality, you will ensure a successful Fisker Delivery Experience.


As Customer Experience Specialist, you will be responsible for administrative and practical activities, where our customer satisfaction and experience are the key drivers at all times.

In addition, the continuous improvement of our service quality and the improvement of internal processes are key aspects of the role.


This role will additionally support other local marketing and service activities and work in close coordination with the Store Manager, Fisker Advisors, and other retail and after-sales contacts.

During the induction period, you will be trained in all relevant aspects of the Fisker brand and product.


Responsibilities:


  • Plan capacities and schedule vehicle deliveries in close cooperation with our customers.
  • Work crossfunctionally with colleagues from Retail, Registration, Logistics, and our external Detailing partner.
  • Verify vehicle and registration documents for completeness before handing them over.
  • Document and sign vehicle deliveries from our shipping partner.
  • Responsible for the complete optical and technical preparation of the customer vehicles to be delivered and to support test drive activities, including supporting minor technical tasks, detailing work, and shunting tasks.
  • Record all delivery processes within the CRM system.
  • Personally hand over the vehicle and manage the customer interaction. Explain to our customers the equipment, handling, and key features of their vehicle and ensure an allround successful delivery experience.
  • Identify and address opportunities for improvement in our communications and processes so we can improve the quality of our customer and brand experience.
  • Contribute to achieving and exceeding goals, objectives, and KPI's.
  • Flexibly support tasks from other business areas, depending on the requirements of daytoday business.


Minimum Qualifications- 3+ years of professional experience in the areas of Mobility, Operations, Customer Service, and/or Logistics, preferably in the Automotive industry.- 3+ years of demonstrated experience in providing excellent customer service within a fast-paced and dynamic environment.- Highly developed interpersonal skills and customer engagement skills, including good verbal and written communication skills, with the ability to manage key customer touchpoints and interactions with passion, energy, and enthusiasm.- Valid Driver's Licence with a clean driving record is mandatory.


Knowledge, Skills, Abilities, Competencies- Affinity for sustainability and electromobility and the ambition to acquire extensive knowledge about our product, as well as Fisker's mission and values.- Highly organised and adept at prioritisation and problem solving to support escalation and resolution of any operational issues.- Proactive mindset, with the ability to take initiative as required. Prior experience using CRM tools (e.g., Salesforce) is an advantage.- Time flexibility and willingness to travel to support additional brand activities (e.g., marketing events).

Disclaimer Statement- May perform other duties as assigned.

LI-ONSITE

LI-LS1


ZIP
Customer Service, Customer Engagement, Product Specialist, Brand Ambassador
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