Service Coordinator - Lossiemouth, United Kingdom - Richard Irvin FM Limited

Richard Irvin FM Limited

Verified Company

Lossiemouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Powered by our people:

Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients' individual needs and work outwards from there.

Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries.

Our team is based throughout the UK - meaning you're never too far from the help you need.

Underpinned by our values:

Our values guide our behaviour and challenge who we are.

Safety
Safety

first. We want all our employees and business partners to come to work safe and go home safe, every day.

Integrity to be honest and ethical in everything we do.
Excellence to have pride in the job we do and to delight our customers.
Responsibility to take our job seriously, to be accountable and reliable.
Collaboration to be valued in our teams, to communicate effectively, to trust and be trusted.

- **Richard Irvin FM Limited is an equal opportunities employer and ensures that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, nationality, ethnic origin, age, disability, sexual orientation or religious belief or is disadvantaged by conditions or requirements which have a disproportionately adverse effect on his/her racial group or sex, which cannot be shown to be justified. Selection criteria and procedures are intended to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. All information provided by applicants will be treated as confidential._

Position:

Richard Irvin FM have a vacancy arising for an Service Coordinator role based at our Lossiemouth office.

This role assists the Service Delivery Manager in the day-to-day co-ordination and management of the business' operational maintenance activities.

Main Responsibilities:

Log client requests and cases, monitor, control and manage reactive, PPM works to meet customer expectations and company objectives.
Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
Liaise between customer and operations management to ensure smooth operational delivery.
Coordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
Make sure compliance is maintained with company policies, procedures, processes and standards.
Timely progressing of cases through to work complete status including scanning documents as required.
Provide report to Service Delivery Manager weekly on all Open cases and progress / status.
Input as required to support Service Delivery Manager with production of client reports.
Active involvement in regular WIP reviews and work to reduce WIP levels.
Identify problems in specific jobs / cases and resolve them quickly and in a timely manner.
Follow standard operating procedures for efficient business operations.
Maintain clear and accurate operational documents for all work undertaken.
Timely provision of all documentation upon work completion as per maintenance schedule/contract requirements.
Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
Accurate and timely data input from engineers' timesheets and job reports as required via office systems.
Liaison with Service Delivery manager regarding daily workload planning and management.
Build relationships with client representatives and always represent Richard Irvin in a professional and positive manner.
Electronic data management and filing of job records and other documentation as required.
Undertake specific project duties as required by the Service Delivery Manager and Business Unit Leader.

The above does not represent an exhaustive list of responsibilities and tasks but indicates the main responsibilities required. The Company reserves the right to require employees to perform other duties from time to time.

Requirements:

Good working knowledge of computer packages; Word, Excel and Outlook
Excellent telephone skills and manner
Effective communication skills both oral and written
Experience working within a multi discipline office environment
Experience working independently, on own initiative, and as part of a team
Ability to organize own workload, respond quickly to changing priorities, often under pressure
Ensure work is of the highest standard and that deadlines are met
Demonstrate excellent organizational, multitasking and time management skills
Excellent attention to detail and accuracy
Ability to develop effective working relationships with peers, line managers and with external customers and clients