Concierge - London, United Kingdom - FirstPort

FirstPort

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

External Job Advert

Job Role:
Concierge

Location:
London

Pay Rate:
£10.00 per hour

Hours:
Temporary, ad hoc, various shift patterns
As the Concierge you will contribute to our vision of being the UK's Leading Property Manager by:

Providing a high standard of customer service to residents and visitors to the development.
Acting as the main point of contact at the front desk.
Assisting with onsite deliveries, customer queries and service requests.

This role reports to the Head Concierge or Development Manager.
About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have theopportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

Act as the main point of contact on site to all customers, providing information about the development and the surrounding areas, key contacts and location advice.
Manage on site booking requirements for key access areas, in and around the development.
Handle parcels and packages on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
Handle and administer residents keys, making sure these are signed in and out on a daily basis, in line with development systems and protocol.
Conduct site walk rounds and report any faults, security or maintenance issues to the Development Manager.
Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft.
Monitor CCTV cameras to review and track security concerns.

Skills and Experience

Demonstrable experience of front of house Concierge.
Experience with delivering exceptional customer service.
Confident and articulate communicator.
Able to work with autonomy and as part of a wider team.
Efficient in maintaining administration and record keeping electronically.
Demonstrable ability dealing with problems and challenges.
Good knowledge of Health and Safety regulations.
Ability to work under deadlines, able to prioritise and manage time effectively.

The Benefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages.

In addition to the core benefits,we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity