Client Services Advisor - Leatherhead, United Kingdom - Trilogic Recruitment

Trilogic Recruitment

Verified Company

Leatherhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Trilogic Recruitment is representing our client, a multi-award-winning home care provider specializing in bespoke care solutions. With over 25 years of experience in the industry, our client has earned accolades for their commitment to excellence. They are rated Outstanding by the Care Quality Commission, reflecting their dedication to delivering exceptional care services.

Our client is in search of Client Service Advisors who will play a pivotal role in delivering exceptional customer service and driving consultative sales efforts in a high-value environment.

Responsibilities:

Be a positive, selfmotivated individual with a strong work ethic to assist as many customers as possible.
Demonstrate empathy and understanding for customers navigating complex challenges.
Establish rapport quickly with customers and guide conversations through thoughtful discovery questioning.
Serve as a resource to customers, understanding available solutions, communicating key differences, and guiding decisions toward the most appropriate service.
Maintain a pipeline of customers not yet ready to make purchase decisions through rapport building and tailored followup activities.
Maintain KPI performance in alignment with targets.
Work with transparency, integrity, and a positive approach to learning and challenges.

Core Duties:

Ensure the business meets growth and sales targets, focusing on key aspects to enhance conversion rates.
Establish and maintain an effective, positive Client Services Advisor team.
Ensure compliance with GDPR requirements.
Maintain data integrity and recordkeeping across the sales function.
Foster good working relationships across multiple brands and services within the group.
Fulfil other responsibilities as determined by the company's Directors.

Benefits:

A fantastic commission structure.

Demonstrates a drive and passion for winning new business. Possesses excellent interpersonal spoken and written skills. Shows demonstrable success in increasing business growth through consultative sales approaches. Exhibits strong commitment and objection handling techniques. Is technically proficient in using CRM systems. Displays great attention to detail. Maintains a high energy level, is a self-starter, and can handle conflicting priorities. Can embrace fast-paced change and learn new systems and processes.