Customer Service Co-ordinator - Coventry, United Kingdom - Millbrook Healthcare Group Ltd

Millbrook Healthcare Group Ltd
Millbrook Healthcare Group Ltd
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Advert


We are currently looking for a
Customer Service Coordinator to join the team within our Warwickshire Community Equipment Service Centre, based in Coventry.

Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.


As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life.

Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.


The Role:


  • Assist and manage incoming calls, answering any queries in a timely and professional manner
  • Coordinating orders to be delivered, installed and collected by our Driver Technicians
  • Order analysis by checking and identifying any errors made on online orders
  • Invoicing and entering of orders via the online system
  • General administration that supports daily activities and duties

What are we looking for?

  • Strong experience in a similar busy and fast paced office environment
  • Relevant telephone based customer service experience
  • Good attention to detail and accuracy
  • Previous administration and diary management experience
  • Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

  • An annual salary of £21,673.60


  • Monday

  • Friday 8am5pm (occasional weekend working may be required)
  • 33 days holiday (including bank holidays) plus optional 5 days unpaid
  • Company Pension Scheme
  • Life Assurance
  • A rewards scheme exclusive perks and discounts from leading retailers and leisure outlets
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